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TROUBLESHOOTING
Common Issues
The following problems are not a malfunction and in most situations will not require
repairs.
Problem
Unit does not turn
on when pressing
ON/OFF button
Unit does
not cool well
The unit is noisy
and vibrates too
much
The unit makes a
gurgling sound
Possible Causes
P1 Protection Code
In COOL mode: room
temperature is lower than
the set temperature
The air filter is blocked with
dust or animal hair
Exhaust hose is not
connected or is blocked
The unit is low on refrigerant
Temperature setting is too
high
The windows and doors in
the room are open
The room area is too large
There are heat sources
inside the room
The ground is not level
The air filter is blocked with
dust or animal hair
This sound is caused by the
flow of refrigerant inside the
unit
The Water Collection Tray is full. Turn off the unit,
drain the water from the Water Collection Tray and
restart the unit.
Reset the temperature
Turn off the unit and clean the filter according to
instructions
Turn of the unit, disconnect the hose, check for
blockage and reconnect the hose
Call a service technician to inspect the unit and
top off refrigerant
Decrease the set temperature
Make sure all windows and doors are closed
Double-check the cooling area
Remove the heat sources if possible
Place the unit on a flat, level surface
Turn off the unit and clean the filter according to
instructions
This is normal
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Problem Solving
Solution
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