ERROR CODES
If any error lights are illuminated or flashing on your Shark Matrix™ Plus 2-In-1 Robot, see the
error code chart below:
ERROR CODE
CLEAN (RED) flashing + ! (RED) flashing
CLEAN (RED) flashing
DOCK (RED) flashing
CLEAN (RED) + DOCK (RED) flashing
DOCK (RED) + ! (RED) flashing
CLEAN (RED) + DOCK (RED) + ! (RED) flashing
CLEAN (WHITE) + DOCK (RED) + ! (RED) flashing
CLEAN (WHITE) + ! (RED) flashing
CLEAN (RED) + DOCK (WHITE) + ! (RED) flashing
CLEAN (WHITE) + DOCK (RED) flashing
BATTERY ICON (RED) flashing
CLEAN (RED) flashing + DOCK (WHITE) flashing
alternating
CLEAN (YELLOW)
Sensor
Name
Cliff sensors monitor the cliff to avoid falling by way of infrared ranging. If there is a downward stair
Cliff
in front (e.g. the height of the white ground is greater than 50mm, or the black ground is greater than
Sensor
30mm), the reading value of the sensor exceeds the preset value, then robot stop moving forward.
Lidar
Lidar sensor help robot map through laser ranging. Detective distance is 8m.
Sensor
Wall Follow
Wall follow sensor detects the distance between the objects and the left side of the robot by the TOF
sensor
ranging. Detective distance is 30mm.
SOLUTION
Suction motor failure. Remove and empty the dust bin,
clean the filters, and remove blockages to ensure nothing is
reducing suction.
Robot may be stuck on an obstacle. Move robot to a new
location on a level surface.
Front bumper may be jammed. Clean the bumper and make
sure it moves in and out freely.
Robot dust bin has been removed and needs to be
reinserted.
Side brush is stuck. Remove any debris from around the side
brush.
A drive wheel is stuck. Clean the wheels and remove any
debris wrapped around the axles.
Wheel motor encoder failure. Please turn the power off and
back on.
Blockage in brushroll. Remove any debris from around the
brushroll.
Robot has encountered an error while booting. Please turn
the power off and back on.
Robot cannot locate base. Please pick up your robot and place
it on the base.
Battery is critically low and needs recharging. If your robot
is unable to base, place the robot manually on the base.
Robot is stuck. Please move to a level surface.
Fluid reservoir of the Vac & Mop 2-in-1 Dust Bin is empty.
Refill before cleaning.
Functional Description
END-USER LICENSE AGREEMENT FOR SHARKNINJA SOFTWARE
IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENCE AGREEMENT CAREFULLY
BEFORE COMMENCING USE OF THIS PRODUCT
This End-User License Agreement ("EULA") is a legal agreement between you and SharkNinja Operating
LLC's ("SharkNinja", "us" or "we") for [the]/[SharkNinja's] computer software which is preinstalled on
your SharkNinja device, which you download in order to control the SharkNinja device from your phone or
computer, or, in either case, is made available by way of updates (the "Software"), as well as any printed,
online or electronic documents related to the Software (the "Documentation").
We grant you the right to use of the Software and Documentation on the terms of this License. We do not sell
the Software or Documentation to you. We remain the owners of the Software and Documentation at all times.
If you do not agree to the terms of this EULA, do not install or use the Software, the Documentation or
the SharkNinja device. In that case, you may return the unused SharkNinja device to us for a full refund.
This does not affect your legal rights to return goods to your retailer if you change your mind or if they are
faulty, or the terms of our separate manufacturer's guarantee, if any.
1. GRANT OF LICENSE.
Installation and Use. In return for you agreeing to comply with the terms of this EULA, SharkNinja grants
you the right to use the Software and Documentation, and to receive and use any free supplementary
software code or update of the Software incorporating "patches" and corrections of errors as may be
provided by the Licensor from time to time, solely for the purpose of domestic operation and use of the
SharkNinja device in relation to which the Software was supplied.
2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
2.1. Maintenance of Copyright Notices. You must not remove or alter any copyright notices on any and all
copies of the Software and Documentation.
2.2. Copying and Distribution. You must not make or distribute to third parties copies of the Software or the
Documentation.
2.3. Prohibition on Reverse Engineering, Decompilation, and Disassembly. You must not reverse engineer,
decompile, or disassemble the Software, except and only to the extent that such activity is expressly
permitted by applicable law notwithstanding this limitation.
2.4. Rental. You must not rent, lease, or lend the Software or the Documentation without written permission
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2.5. "Not for resale" software. Software identified as "Not for Resale" or "NFR", must not be resold,
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2.6. Support Services. SharkNinja may provide you with support services related to the Software or your
SharkNinja device (the "Support Services"). Any supplemental software code provided to you as part
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2.7. Ownership of Software. SharkNinja retains ownership of all intellectual property rights in the Software
and the Documentation.
2.8. Compliance with Applicable Laws. You must comply with all applicable laws regarding use of the
Software and Documentation.
3. UPDASTES.
SharkNinja may upgrade or update, or require you to upgrade or update, the Software, provided that
the Software shall always match the description of it that we provided to you before you bought your
SharkNinja device. This EULA will govern any upgrades or updates provided by SharkNinja that replace
and/or supplement the Software supplied pre-loaded to your SharkNinja device, unless such upgrade is
accompanied by a separate End User Licence Agreement, in which case the terms of that End User Licence
Agreement will govern.
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SharkNinja is committed to ensuring your privacy by adhering to high standards of fairness and integrity,
and complying with applicable data protection laws. We are committed to keeping our customers informed
about how we use the information we gather from you through the use of the Software. Our privacy
practices are described in SharkNinja's Privacy Policy, as well as in separate notices given when an app,
product, or service is purchased or downloaded. At all times your information will be treated in accordance
with the SharkNinja Privacy Policy, which is incorporated by reference into this EULA and can be viewed at
the following URL: https://ninjakitchen.co.uk/systempage.privacypolicy.pagelet2-page-cms-systempage.
privacyPolicy.pagelet2-Page. Please read and review our Privacy Policy and any other relevant privacy
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