Shark MATRIX PLUS RV2620WAEU Gebrauchsanweisung Seite 13

WI-FI TROUBLESHOOTING
What should I do if my Wi-Fi randomly disconnects?
It is normal for your robot to temporarily lose connectivity when it goes under furniture or moves far from your
router. Your Shark® robot will automatically reconnect to Wi-Fi. If the robot does not reconnect, power it off,
wait 10 seconds, power the robot back on, and place it back on the base. Take the robot off the base and press
and hold the DOCK button on the robot for 5-7 seconds to turn off power. Place the robot back on the base to
turn power back on. Turn off your phone. Wait 30 seconds, then turn your phone back on. Open Wi-Fi settings
on your phone, find the Shark® network, and select Forget Network. Reopen SharkClean app and retry the
connection process.
What should I do if I verified a wireless network password that is incorrect?
Close the app, then reopen it. Make sure that you entered the correct Wi-Fi network password this time. In
your phone's network settings, choose your home 2.4 GHz network, and select Forget. Reconnect to your
home network. Make sure to use the correct password. If you were able to connect to your home network,
proceed to the app setup process. We recommend that you use the eye icon when entering your password to
make sure it is correct. If you cannot locate your Wi-Fi password, please contact your Internet service provider.
What should I do it my SharkNinja user name and password is invalid?
We recommend you select the eye icon next to the password entry to verify you are entering your password
correctly. Select the 'Forgot Password' option on the sign-in page. The automated system will email you a link
to reset your password. If you do not see an email, search your inbox and spam folder for emails from
mysharkninja@sharkninja.com. You can use the "Resend code" option to send the email again.
What should I do if there is an issue resetting password (did not receive the email or token
was invalid)?
If you do not see an email, search your inbox and spam folder for emails from mysharkninja@sharkninja.com.
You can use the "Resend code" option to send the email again.
WI-FI TROUBLESHOOTING
• To use the app, your phone must be connected to
a 2.4 GHz network. The app will only work on a
2.4 GHz network.
• Do not use a VPN or a proxy server.
ERROR CODE
! (RED) + Wi-Fi indicator (RED Flashing)
! (Flashing red) + Wi-Fi (RED)
! + Wi-Fi (Flashing RED at the same time)
CAN'T CONNECT?
Reboot your robot
• If your base has a power switch, make sure it is in
the ON position.
• Take robot off base and press and hold the
DOCK button on the robot for 5-7 seconds to
turn off power. Place the robot back on the base
to power back on.
Restart your phone
Turn off phone, wait a few minutes, then turn it back
on and connect to Wi-Fi.
Reboot your router
• Unplug the router power cable for 30 seconds,
then plug it back in. Allow several minutes for your
router to reboot completely.
PROBLEM
Wrong password for Wi-Fi
SSID cannot be found, try connecting again
Cannot connect to Wi-Fi
REPLACEMENT PARTS
NOTE: To order replacement parts and filters, visit sharkclean.eu
REPLACEMENT PARTS: ROBOT
Robot Filter Self-Empty
Dust Bin
Side Brush
Brushroll Door
REPLACEMENT PARTS: MOPPING
Mopping Pad Pad Plate
REPLACEMENT PARTS: BASE
Base Dust Bin
Charging Base
Brushroll Battery
Base Pre-Motor Base Post-Motor
Foam & Felt Filter Filter
Kit