Warranty Terms - AsViva C16 Benutzerhandbuch

WARRANTY TERMS

Important !
Only the original packaging ensures adequate transport protection of the
device and should therefore be kept at least in the statutory return period.
For our equipment we provide the legal warranty of 2 years.
For spare parts orders and repair orders, please contact your dealer or directly to AsVIVA by e-
mail, indicating the customer number or invoice number. Our Service is available 24 hours by
E-Mail.
Please note that in most cases the written contact with the detailed description will lead to
success more quickly than the tel. In this case, we can send you additional documents for
checking or correcting the fault directly.
To ensure that our service staff can help you optimally,
please consider the following procedure:
3. Is a specific part damaged?
Please tell us the exact part number using the parts list.
4. Is there a fault with the unit?
Should you have the possibility of a video recording e.g. Mobile phone camera,
pick up the error and send us the video or picture material.
D- 41542 Dormagen
E-Mail : http://www.asviva.de/kontakt
Internetadresse : www.asviva.de
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