Troubleshooting (Need Assistance?)
4. DRIVER REV: Note the driver version number indicated on the DEVICE DRIVER disk
(if any) as "Release *.**". For example:
*
5
. OS/APPLICATION: Indicate the operating system and applications you are running on
the system.
Example: MS-DOS
*
6
. CPU: Indicate the brand and the speed (MHz) of your CPU.
Example:(A) In the "Brand" space, write "Intel", in the "Specifications" space, write
®
"Pentium
4 1.9GHz"。
7. HDD: Indicate the brand and specifications of your HDD(s), specify if the HDD is using
&IDE1 or &IDE2. If you know the disk capacity, indicate it and check ("'") "
case you give no indication, we will consider that your HDD is "(IDE1" Master.
Example: In the "HDD" space, check the box, in the Brand space, write "Seagate", in the
Specifications space, write "ST31621A (1.6GB)".
8. CD-ROM Drive: Indicate the brand and specifications of your CD-ROM drive. Specify
if it uses & IDE1 or &IDE2, and check ("'") "
will consider that your CD-ROM is "(IDE2" Master.
Example: In the "CD-ROM drive" space, check the box, in the Brand space, write
"Mitsumi", in the Specifications space, write "FX-400D".
9. System Memory (DDR SDRAM): Indicate the brand and specifications (DDR DIMM)
of your system memory. Such as Density, Description, Module Components, Module Part
Number, CAS Latency, and Speed (MHz).
For example: In the Brand space, write "Micron", in the Specifications space, write:
Density: 128MB, Description: SS 16 Megx72 2.5V ECC Gold, Module Components:
(9) 16 Megx 8, Module Part Number: MT9VDDT1672AG, CAS Latency: 2, Speed
(MHz): 200 MHz.
Please give us the detailed information of your DDR SDRAM module; it will help us to
simulate the problems you met.
10. ADD-ON CARD: Indicate which add-on cards you are absolutely sure are related to the
problem.
If you cannot identify the problem's origin, indicate all the add-on cards inserted into your
system.
NOTE: Items between the "*" are absolutely necessary.
®
®
6.22, Windows
98 SE, Windows
®
2000, etc....
"; in case you give no indication, we
J-3
"; in
User's Manual