Troubleshooting - Sony UP-897MD Gebrauchsanweisung

Troubleshooting

Before you call for service, please check the problems
and solutions described below. If you cannot solve the
problem, contact the nearest authorized dealer.
Symptom Causes/remedies
First few prints New paper roll just installed?
tIf a new roll of paper has just been
spotted with small
dots.
Print job does not • Paper does not feed.
start.
• Alarm sounds.
• Paper feeds but printing does not
Black borders or This problem may result from the
missing portions video signal input to the unit.
tChange the setting of the "SCAN"
around the printout
Paper Jams • Jammed paper visible?
• Condensation collected in unit?
Printouts dirty. • Thermal head dirty?
• Platen roller dirty?
60
Troubleshooting
loaded, paper dust may cause white
spots in printed images. Press the
FEED button and hold it down to
feed about 15~20 cm (6~8 in.) and
then release.(page 43)
tPower switched on?
tUnit connected correctly?
(page 42)
tPaper roll loose? (page 43)
t"MU:MLT" selected from the
"MULTI" menu item? (page 47)
tPaper loaded correctly?
(page 43)
tHas the thermal head
overheated? The thermal head
may overheat when the unit
prints dark image continuously.
Wait until the head cools down.
tIs the video signal of the image
input? (page 42)
start.
tPaper loaded with the wrong
side up? (page 43)
menu item. (page 47)
tPress the OPEN button to open
the paper door, remove the
printout or the paper roll, and
then gently pull the jammed
paper out of the unit.
tIf the unit has just been brought
into a warm room from a cold
location, condensation may have
formed inside the unit. Switch
the unit off and let it set for 1 - 2
hours (until it warms to room
temperature), then try printing
again.
tUse the head cleaning sheet
provided with the unit to clean
the thermal head. (page 57)
tClean the platen roller using a
soft cloth moistened with ethyl
alcohol. (page 58)
Symptom Causes/remedies
Paper is not fed Platen roller dirty?
tClean the platen roller. (page 58)
smoothly.
The unit stops printing When printing almost black images
while printing almost continuously, the thermal head
black images and the protection circuit may shut down the
message "COOL" is unit to prevent the thermal head from
displayed on the LCD. overheating.
tStop printing and allow the thermal
head to cool.
White lines or small Is "CO:ON" selected in the "COLOR"
letters on the screen menu item for black and white input
are not printed clearly. signals?
tSelect "CO:OFF" in "COLOR"
when the input signal is a black and
white signal. (page 46)
Small squares appear Is "CO:OFF" selected in the
over the whole screen. "COLOR" menu item for color input
signals?
Select "CO:ON" in "COLOR" when
the input signal is a color signal.
(page 46)
• Is the 75 Ω select switch set
The printout is too
dark or too light. correctly? (page 42)
• Is the "MEDIA" menu item set
correctly? (page 47)
• Is the "GAMMA" menu item set
correctly? (page 46)
The printout seems Is "AS:1:1" selected in the "ASPCT"
stretched or enlarged. menu item?
tSelect "AS:4:3." (page 46)