Oase LunAqua Connect System Gebrauchsanleitung Seite 28

Malfunction remedy
• You can also find troubleshooting tips in the FAQs at www.oase.com.
• You can contact our customer service via support.app@oase.com.
Malfunction
The "OASE Switch" app
cannot find a Controller
OASE Switch.
28
Possible cause
No mains voltage at Controller OASE
Switch (green status LED does not light
up).
Insufficient radio signal.
Bluetooth function on the
smartphone/tablet is not switched on.
Smartphone/tablet is not connected to
the Controller OASE Switch, but it used
to be.
Smartphone/tablet is not paired with
the Controller OASE Switch (is not in the
Bluetooth list).
The Bluetooth standard of the
smartphone/tablet is not compatible.
The "OASE Switch" app is outdated.
The Controller OASE Switch is defective. Please contact the OASE service.
Remedy
Check the power supply, use a different
outlet if necessary.
• Reduce the distance between the
smartphone/tablet and Controller
OASE Switch.
• Position the Controller OASE Switch
raised around 20 ... 30 cm from the
floor.
• Eliminate interfering influences:
− Obstacles such as walls, windows,
shutters, dense plants, etc.
− Other radio devices, such as mobile
phones.
− Switched-on electrical units that
are poorly shielded.
Switch on the Bluetooth function on the
smartphone/tablet.
Check on the smartphone/tablet, ...
• whether the Controller OASE Switch
is available in the Bluetooth list. If
not, see "Smartphone/tablet is not
paired with the Controller OASE
Switch".
• whether the Controller OASE Switch
is declared as "Connected" in the
Bluetooth list. If not, switch the Blue-
tooth function on the
smartphone/tablet off and on again.
• Switch on the Bluetooth function on
the smartphone/tablet.
• To pair a unit, switch the Controller
OASE Switch off and on again. Pairing
mode is now active for 5 minutes.
Try to establish the connection with a
newer smartphone/tablet.
Download the latest app to your
smartphone/tablet.