clage ISX Kurzanleitung Seite 16

5. Trouble-shooting and service
Repairs must only be carried out by authorised professionals.
If a fault in your appliance cannot be rectified with the aid of this table, please contact the service
organisation of your importer or the Central Customer Service Department. Please have the
details of the typeplate at hand.
CLAGE GmbH
After-Sales Service
Pirolweg 4
21337 Lüneburg
Germany
Phone: +49 4131 8901-400
Email: service@clage.de
6. Environment and recycling
This product was manufactured climate neutrally according to Scope 1 + 2. We recommend the
purchase of 100% green electricity to make the operation climate neutral as well.
Disposal of transport and packaging material: For smooth transport your prod-
uct is carefully packed. The disposal of the transport material is carried out by
the specialist tradesman or the specialist trade. Separate the sales packaging
according to materials separated according to materials via one of the dual
systems in Germany.
Disposal of old products: Your product was manufactured from high-quality, reusable materials
and components. Products marked with the crossed-out wheeled bin symbol must be disposed
of separately from household waste at the end of their service life. Therefore, take this product
to us as the manufacturer or to one of the municipal collection points that recycle used elec-
This instantaneous water heater was manufactured conscientiously and checked several times
before delivery. Should malfunctions nevertheless occur, it is usually only due to a bagatelle. First
attempt to switch the house fuses off and on again in order to reset the electronics. Next, try to
remedy the problem with reference to the following table. In doing so, you will avoid unnecessary
expense of customer service assistance.
ISX
Problem Cause
Master fuse tripped
Water stays cold, remote control
cannot establish a connection
Safety pressure cut-out tripped
Outlet fitting dirty or calcified
Flow rate of hot
Fine filter dirty or calcified
water too weak
Water flow is limited
Water flow rate too high
Selected temperature is not
reached
Cold water has been
added via the tap
Master fuse tripped
Out of Wi-Fi / Bluetooth range
App can't find the ISX
Wi-Fi deactivated
(air plane mode)
Tablet / smartphone is connected to
another Wi-Fi as the ISX
Sensor keys does not respond cor-
Display is wet
rectly or only sporadically
Each time you press a key, a symbol
Key lock active
appears
The display alternately shows P1
Operation lock active
and 00
FX Next Remote control
Problem Cause
Symbol "battery" lights Flat batteries
Appliance does not response to
Transmission range exceeded
the remote control
Remote control does not respond
Display glass is wet
correctly or only sporadically
The error symbol appears in the
display of the app/remote The appliance has detected an error.
control.
tronic devices. This proper disposal serves to protect the environment and prevents possible
harmful effects on humans and the environment that could result from improper handling of
the products at the end of their service life. For more detailed information on disposal, please
contact your nearest collection point or recycling centre or your local council.
Business customers: If you wish to discard equipment, please contact your dealer or supplier for
further information.
For disposal outside Germany, please also observe the local regulations and laws.
11
CLAGE
Solution
Renew or activate fuse
Contact customer service
Clean shower head, jet regulator or sieves
Let clean fine filter by customer service
Deactivate flow limit
(Re)activate motor-driven valve in the menu
"Flow Limit"
Tap hot water only; set temperature, check
outlet temperature
Renew or activate fuse
Replace the tablet / smartphone near the
access point (router or ISX)
Activate Wi-Fi at tablet / smart phone settings
Change to the same Wi-Fi as the ISX
Dry display by wiping it with a soft cloth
Press and and hold for approx. 5 sec-
onds
Enter the correct PIN
Solution
Insert two new type AA
batteries in the remote control
Place the remote control closer to the appli-
ance, press key
Dry display by wiping it with a soft cloth
Switch fuses off and on. If symbol "wrench" is
still indicated, contact customer service
EN