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Troubleshooting table
Malfunctions can occur in all electrical appliances. This does not necessarily mean there is a
defect in the appliance. For this reason, please check the tables to see if you can correct the
malfunction.
WARNING
Risk of electric shock in case of improper repair!
Never try to repair a defective or suspected defective appliance yourself. You can put
your own and future users' lives in danger. Only authorised specialists are allowed to
carry out this repair work.
Problem
Appliance will not
start, display is off.
Cooking chamber
door cannot be
closed properly.
Cooking chamber
lighting does not
work.
The turntable does
not turn or does not
turn properly.
Scratching, grinding
sounds in the cooking
chamber.
Exploding, popping
sounds in the cooking
chamber.
Other noises or
flashes of light in the
cooking chamber.
The dish is cooked
unevenly.
Possible cause
No electricity to socket.
Mains plug is loose.
Foreign bodies on the door
seal faces.
The cooking chamber's door
is broken or the door lock is
defective.
Lamp defective.
The turntable is not correctly
positioned on the drive
motor.
The cooking chamber floor
is dirty.
Turntable does not rotate
properly.
The food dish is either
too large or is positioned
incorrectly.
The dish is being cooked
and/or defrosted with too
much power, and will burst
open.
Sparks – metal objects in
the cooking chamber!
The dish was not sufficiently
rotated or stirred.
Troubleshooting table
Solutions, tips
Check by connecting another appliance.
Check the tightness of the mains plug.
Clean the door seal faces thoroughly.
Have the cooking chamber door repaired.
Do not use the appliance!
Contact our service team (see "Service" on
page EN-37).
Position the turntable correctly.
Clean the cooking chamber floor
thoroughly.
Insert the turntable correctly
The container may not protrude over the
edge of the turntable.
Cancel the setting and reselect a lower
power level.
Switch off the appliance immediately and
then remove any metallic objects.
Stir or rotate the food dish, and allow it to
heat up a little more.
Page EN-35
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