Service & Customer Care; Troubleshooting Guide - Kenwood FP940 serie Handbuch

service & customer care
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If the cord is damaged it must, for safety reasons, be replaced
by Kenwood or an authorised Kenwood repairer.
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If you experience any problems with the operation of
the processor, before calling for assistance refer to
the troubleshooting guide.
UK
If you need help with:
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Using your machine
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Servicing or repairs (in or out of guarantee)
call Kenwood on 023 92392333 and ask for customer care.
Have your model number ready - it's on the underside of
the processor.
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spares and attachments
call 0870 2413653.
other countries
Contact the shop where you brought the food processor.

troubleshooting guide

Problem
The processor will not operate
Processor stops during
processing
Poor performance of
tools/attachments.
Cause
No power/indicator light not lit.
Bowl not locked on correctly.
Lid not locked correctly.
Cut out operated.
Processor run for more than 10 minutes.
Processor overloaded/maximum capacities
exceeded.
Refer to hints in relevant "using the attachment" section. Check attachments are assembled correctly.
guarantee UK only
If your food processor goes wrong within one year from the date
you bought it, we will repair it (or replace it if necessary) free of
charge provided:
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you have not misused, neglected, or damaged it;
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it has not been modified (unless by Kenwood);
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it is not second hand;
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it has not been used commercially;
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you have not fitted a plug incorrectly; and
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you supply your receipt to show when you brought it.
In addition to the one year guarantee which the machine carries,
the motor is guaranteed for a further 4 year period. If the motor
fails we will repair it (or replace it if necessary) free of charge
provided the above requirements are met.
This guarantee does not affect your statutory rights.
Solution
Check processor is plugged in
Check bowl is located correctly and the handle is
situated towards the right hand side.
Check that the lid interlock is located correctly into
the handle area.
The processor will not work if the bowl and
lid are fitted incorrectly.
If none of the above check the fuse/circuit breaker in
your home.
The motor will automatically cut out if the machine is
overloaded or run for too long. Press the "0" off button,
unplug and allow the unit to cool down for
approximately 30 minutes.
Check maximum capacities stated under "to use your
food processor".
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