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19 GUARANTEE TERMS
(applicable from 30.12.2011)
Please consult our troubleshooting section for initial problem solving. Feel free to contact your HOLZMANN
reseller or us for Customer Support!
Warranty claims based on your sales contract with your HOLZMANN retailer, including your statutory rights,
shall not be affected by this guarantee declaration. HOLZMANN-MASCHINEN grants guarantee according to
following conditions:
A)
The guarantee covers the correction of deficiencies to the tool/machine, at no charge, if it can be
verified adequately that the deficiencies were caused by a material or manufacturing fault.
B)
The guarantee period lasts 12 months, and is reduced to 6 months for tools in commercial use. The
guarantee period begins from the time the new tool is purchased from the first end user. The start-
ing date is the date on the original delivery receipt, or the sales receipt in the case of pickup by the
customer.
C)
Please lodge your guarantee claims to your HOLZMANN reseller you acquired the claimed tool from
with following information:
>> Original Sales receipt and/or delivery receipt
>> Service form (see next page) filed, with a sufficient deficiency report
>> for spare part claims: a copy of the respective exploded drawing with the required spare parts
being marked clear and unmistakable.
D)
The Guarantee handling procedure and place of fulfillment is determined according to HOLZMANNs
sole discretion in accordance with the HOLZMANN retail partner. If there is no additional Service con-
tract made including on-site service, the place of fulfillment is principally the HOLZMANN Service
Center in Haslach, Austria.
E)
Transport charges for sendings to and from our Service Center are not covered in this guarantee.
The Guarantee does not cover:
Wear and tear parts like belts, provided tools etc., except to initial damage which has to
be claimed immediately after receipt and initial check of the machine.
Defects in the tool caused by non-compliance with the operating instructions, improper
assembly, insufficient power supply, improper use, abnormal environmental conditions,
inappropriate operating conditions, overload or insufficient servicing or maintenance.
Damages being the causal effect of performed manipulations, changes, additions made to
the machine.
Defects caused by using accessories, components or spare parts other than original
HOLZMANN spare parts.
Slight deviations from the specified quality or slight appearance changes that do not af-
fect functionality or value of the tool.
Defects resulting from a commercial use of tools that - based on their construction and
power output - are not designed and built to be used within the frame of industri-
al/commercial continuous load.
F)
Claims other than the right to correction of faults in the tool named in these guarantee conditions
are not covered by our guarantee.
G)
This guarantee is voluntary. Therefore Services provided under guarantee do not lengthen or renew
the guarantee period for the tool or the replaced part.
SERVICE
After Guarantee and warranty expiration specialist repair shops can perform maintenance and repair jobs.
But we are still at your service as well with spare parts and/or machine service. Place your spare part / re-
pair service cost inquiry by filing the SERVICE form on the following page and send it:
via Mail to service@holzmann-maschinen.at
or via Fax to: +437248611166
HOLZMANN Maschinen Austria ξ www.holzmann-maschinen.at
Universal Werkzeugschärfmaschine / universal tool grinding machine
GUARANTEE TERMS
Seite 49
UWS 320
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