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Customer service
The following table will help you to determine
and rectify the reasons for possible problems.
If you cannot rectify the fault with the aid of
this table, please contact:
CLAGE GmbH / Central customer service
Pirolweg 1 – 5 / D -21337 Lüneburg
Fon: +49 (0)4131
8901- 40
•
Fax: +49 (0)4131
8901- 41
•
E-mail: service@clage.de
Internet: http://www.clage.de
Fault
no water flows
water flows more slowly
than expected
the heater switches itself
on and off
water remains cold, although
the appliance switches on
appliance does not switch
and the water remains cold
hot water temperature varies
hot water temperature too low flow rate is too high
Cause
water supply is turned off
the jet regulator is not fitted
water pressure is not sufficient
dirt in the pipes
water pressure is varying
flow rate is too low
faulty heating element
water pressure is not sufficient
dirt
electric supply incorrect
circuit breaker has tripped
safety thermal cut-out has tripped
supply voltage varies
water connections mixed up
inlet temperature is too low
power supply is too low
faulty heating element
We can either give you the name and address of an
authorised customer service company or repair the
heater ourselves.
In the latter case, please send in the heater (at your
cost and risk) with details of the problem and a copy
of the sales invoice.
Action
open the main water valve /
the shut-off valve
fit the special CLAGE jet regulator
check the water flow pressure, check the
water flow adjustment (see fig. 8)
remove any dirt from the filter,
valves and/or taps check the technical data
remove any dirt / increase the flow water
pressure close other taps
open the shut-off valve further
replace heating element
(by an authorized technician)
adjust the water flow (see fig. 7)
open the shut-off valve
fit the special CLAGE jet regulator
remove dirt from the inlet and outlet
check the electric supply
have the fault rectified by a technician
and reset the safety thermal cut-out /
circuit breaker
check the supply voltage
check installation
adjust the flow either at the tap,
the valve or the flow adjustment screw
Preset the temperature,
measure the temperatures and flow rate
and compare with the technical data,
check the power supply
replace heating element by an authorized
technician
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