Baxtran RTN-15 Bedienungsanleitung Seite 61

10. WARRANTY
GIROPES S.L. with its mark BAXTRAN guarantees its products, bought through an authorized channel, with reference to manufactu-
ring or material defects during a period of two years from the delivery date, according to the current legislation, except when there is a
specific agreement or in the acceptance of the order.
» The guarantee does not include damages produced by the wear of the material due to its use, inappropriate conservation or mainte-
nance, Wrong storage or use, modifications introduced without the consent, on paper, from Giropes, And in general due to causes
beyond the control of our company, Giropes.
» The reparations will be done by Giropes. The customer must pay for the dismantling, the packaging, the transport, the taxes, cus-
tom duty... produced by the delivery of the material to Giropes and its delivery to the customer. The customer must do the delivery
of the material via the RMA system which Giropes has.
» Giropes can agree with the customer the reparation or the replacement of the faulty pieces. In such case, the expenses of the jour-
ney of the members of the technical service will be paid by the customer.
» In case that it is needed to replace a faulty product completely, all the expenses will be paid by BAXTRAN, including the arriving and
shipping dues.
» Giropes is not going to pay for the reparations done by third parties.
» The repairing or replacement of a faulty piece does not vary the guarantee period of the supplied product. However, the piece that
has been repaired or replaced has a guarantee period of two years from the date when the reparation or replacement has been
done.
» Giropes is not responsible, in any case, of indirect damages and/or as a consequence of the supplying.
» The Customer will be responsible of getting rid of the elements supplied by BAXTRAN, following the necessary regulation rules, by
its own account and responsibility.
» With regard to product consumables (battery, adapter, thermal heads, etc.) the warranty will be as follows:
» Free change of the consumable during the first 6 months from the moment of delivery of the product.
» Free replacement of consumables from 6 to 24 months from delivery of the product provided that the product is proven to have
been used properly prior to the failure of the product.
WARRANTY FOR DAMAGES DONE DURING THE TRANSPORT:
» Customers out of Spain but in European Union have 7 days from the date of delivery of the merchandise to communicate to BAX-
TRAN any type of damage produced by the transport in case the transport has been hired by Baxtran. If the complaining is not done
during this period, BAXTRAN will not be responsible and in charge to pay for any type of repairing or substitution if the product has
been damaged. This period could change by other country's law.
» We remind you that there is at your disposal a section called "Reservations entry" to specify, when signing the delivery note that
the package contains damages such as hits, breaks or others that can affect the product and cannot be seen without opening the
package. We strongly recommend you to complete with your observations the delivery note from the deliverer before signing it. All
the members of our staff have an EC Certify and the user's guide for our customers.
RMA
GIROPES announced the introduction of a RMA service (Return Merchandise Authorization) with the objective to improve steps for
products returns and/ or repair and give a better after-sales services. From now, RMA number is going to be compulsory to start any
Technical Service.
If you are not familiar with our RMA system, please click the link and follow the instructions: https://www.baxtran.com/en/rma.html
USER MANUAL RTN ENG
61