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SELF-SERVICE CUSTOMER SUPPORT FAQ
1. The outer package was broken, which makes me worried that the product may
be damaged.
Please contact us via the after-sales email to ask for FREE return /replacement
in time.
2. This was the first time l bought your product, is there a user manual or tutorial
video available?
A detailed user manual is included in the package and you can also watch the
installation video by scanning the QR code on the packaging.
3. I just received the parcel today, but it doesn't come with accessories.
Y ou'll get twice the price refund of the accessories if the missing accessories
don't affect your user experience. Or you can contact us for a refund or free
accessories via the after-sales email service.
4. Purchased it six months ago, I want to return it but can't find the return window.
What should I do?
Great after-sales service including 12-month exchange or return,
support.eu@mer ach.com, or Amazon live chat.
5. Where can I get your latest product information and related promotions?
Search our products on Amazon or visit our Facebook, Twitter, TikT ok, Instagram
@merachfit, and also you can send us the product list you're interested in and
ask if there is any discount.
support.eu@merach.com
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