WHAT IF...?
... the on/off button (10) does not appear in the display?
Please check whether the power supply is connected to a suitable outlet.
... the On/Off button (10) does not appear in the display although the power
supply is connected to the mains?
Please check whether the power supply is connected to a suitable outlet.
... the display shows "Hi" instead of the particle measurement value (PM)?
The particle measured value is greater than 99 μm/m³.
... white fields are visible in the background when touching the display?
The phenomenon is caused by electrostatic charges in dry rooms, does not
represent a defect, and does not affect the device. The white fields disappear after a
short time.
... no WiFi connection can be established?
Please make sure that the device is assigned a radio network in the 2.4 GHz band by
your router. Unfortunately, radio networks in the 5GHz band are not supported. Your
router should also support the IEEE 802.11b/g/n transmission standards. The ope-
rating system iOS from version 11.0 or Android from version 6.0 must be installed. If
necessary, update the operating system of your smartphone or tablet.
... only the on/off button (10) and a sleeping face (8) are shown in the display?
This is not an error, but the sleep mode, in which the device should not be distur-
bing.. The device runs at the lowest speed and lights up with reduced brightness.
Press the Sleep mode button (8) (the sleeping face) for 3 seconds. After that, the
device runs normally again.
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