INSTALLATION AND SERVICE MANUAL FOR PROFESSIONALS
Maintenance and troubleshooting: Troubleshooting
A
B
C
Error
Fault
code
13
-
0
E13
Communication er-
ror / weak signal, in-
dicated on wireless
remote control only
No wireless signal
Wireless signal is too
weak
14
R
2
E14
Fire alarm
Fire protection ther-
mostat connected to
the air duct (access-
ory)
Input is normally
closed (NC), but now
it is open
15
R
1
E15
High water level (ac-
cessory)
Water level is too
high
Water level is not
too high
Potential cause
Action required
Ventilation unit is
Switch on the ventilation
switched off
unit
Antenna is not moun-
Mount antenna
ted on the unit
Distance of the re-
Move closer to the ventil-
mote control is too far
ation unit
from the ventilation
Mounting the antenna
unit
extension cable
Fire or smoke sensor
Check for smoke or fire
connected to this in-
Check if sensor and con-
put is active
nection are OK
Nothing is connected
Mount short circuit
to this input
equipment
The water drain is
Clean the water drain
blocked
The water drain is
Check whether the water
mounted incorrectly
drain is mounted on the
correct side and make
sure that the pipes are
not located above the
level of the water drain
Auxiliary drain pump
Check pump
is not operating
Check fuse
Water level sensor is
Check wiring
not connected
Water level sensor is
Configure or change the
normally open (NO)
water level sensor so that
it is normally closed (NC)
Digital input incor-
Check the configuration
rectly configured
of the digital input with
PC tool
Reset
Repeat every
5 minutes or when
a button is pressed
The alarm display
can be reset by
pressing the alarm
button or by
switching the unit
off/on.
However, the unit
cannot be started
until the causes of
the alarm have
been eliminated
Automatic reset
when the input is
closed again
55