Troubleshooting - HemoCue HbA1c 501 Bedienungsanleitung

16. TROUBLESHOOTING

General Information
If an operational or system problem occurs, an error code is displayed explaining
the problem. This section of the guide lists the various errors and messages, along
with descriptions and corrective actions. If the problem persists, record the error
code and contact your local distributor for technical support.
ERROR CODE DESCRIPTION
Er 1
Problem with the
analyzer system
(Er1-1 to Er1-8)
Er 2 Check cartridge
error
(Er2-1 to Er2-5)
Er 3
Problem with
reading bar code of
cartridge
Er 4
Test cartridge error The coding area of the Test cartridge may
Er 5 Reagent pack
problem
Er 6
A used cartridge
is still inside the
analyzer
CORRECTIVE ACTION
Turn power switch off and on again. If
the problem persists contact your local
distributor. Use Daily Check to confirm the
analyzer performance.
Check cartridge may be damaged (bar
code label, reagent pack or contaminated
surface). Insert a new Check cartridge and
perform a new test.
Press button and remove the
cartridge. Use the daily check to confirm
the analyzer performance. Insert a new
cartridge. If 'reagent pack' is displayed, the
test can be started. If the error persists,
contact your local distributor.
be damaged or contaminated.
Press button and remove cartridge.
Use Monthly Check to verify the analyzer
performance. Insert a new Test cartridge
and perform a new test.
The analyzer is unable to recognize the
reagents (in the reagent pack). The reagent
pack may be damaged or leaking.
Press button and remove the
cartridge. Use Monthly Check to verify the
analyzer performance. Insert a new Test
cartridge and perform a new test.
Press button and remove the
cartridge. Insert a new cartridge and
perform a new test.
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16. TROUBLESHOOTING
ERROR CODE DESCRIPTION
Er 7
The lid was opened
during test/check
Er 14
An already used
Test cartridge or
(Do not re-use) Monthly Check
cartridge is used
(may occur when
re-using Monthly
Check cartridge)
Lo°C
The ambient
temperature is too
low
Hi°C
The ambient
temperature is too
high
<4% The HbA1c test
result is lower
than 4.0%
(20mmol/mol)
>14%
The HbA1c test
result is higher
than 14.0%
(130mmol/mol)
The Analyzer There is a problem
with the power
does not start
adaptor or the
analyzer itself
CORRECTIVE ACTION
Press button and remove the
cartridge. Insert a new cartridge and
perform a new test.
Press button and remove the
cartridge. Insert a new cartridge and
perform a new test.
Ensure the equipment is within normal
operating temperatures for at least 10
minutes. Insert a new cartridge and
perform a new test.
Ensure the equipment is within normal
operating temperatures for at least 10
minutes. Insert a new cartridge and
perform a new test.
Use the Daily Check cartridge to confirm
the analyzer performance. Insert a new
cartridge and perform a new test.
Use the Daily Check cartridge to confirm
the analyzer performance. Insert a new
cartridge and perform a new test.
Unplug the power adaptor and reconnect.
If the problem still persists, contact your
local distributor.
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