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Area
E-mail
Digital sending tab in the
embedded Web server
(EWS) does not appear
Email Gateway Not
Responding appears on
the control-panel display
when attempting to send
an e-mail
The "from" address
cannot be changed in
Send to Email
You want to scan and
send-to-email in black
and white TIFF format
You want to change the
file type or the color
setting for e-mail
attachments
A "job failed" message is
received when a
document is scanned and
sent to e-mail.
Other
All symptoms
Troubleshooting
Symptom
An administrative password might be configured. Select Log On in the upper
right corner of the EWS.
1) The SMTP gateway address might be incorrect. Contact your IT
administrator to obtain the correct address.
2) If you are using an Internet Service Provider (ISP) for e-mail, contact your
ISP provider the hostname of your SMTP gateway (request the fully qualified
domain name (FQDN), not the IP address).
3) Make sure that the entered SMTP authentication user name and
password are correct. Note: Not all SMTP gateways require a user name
and password.
The "Prevent Device User from changing the e-mail address" feature in the
EWS might be selected, or "Device Authentication" is enabled.
Use the EWS to change the default image file format by selecting
Digital Sending, Send to Email, and Advanced.
On the control-panel e-mail feature, select More Options to change the
image file format before sending the e-mail.
1) Send a test e-mail to make sure that the e-mail address is correct.
2) Make sure that the scanned document does not exceed your SMTP
gateway's maximum allowable attachment size. If it does, use the EWS to
change the size by selecting Digital Sending and Send to Email.
See the user guide on the CD for more information.
Cause/Remedy
24
ENWW
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