Complaints & Warranty; Warranty Terms - sportplus S-BIKE Bedienungsanleitung

22. COMPLAINTS & WARRANTY
Please do not hesitate to contact our service team in one of the following ways if you
have technical questions, questions about our products or to order replacement parts:
Availability: Monday to Friday from 9:00 am to 6:00 pm
Service hotline: +442033184415*
Email: service@sportplus.org
URL: http://www.sportplus.org
* National fixed-line network, call charges depend on your phone company/your
phone contract.
Please have the following information at hand when you call.
• User manual
• Model number (located on the title page of this manual)
• Description of accessory parts
• Accessory number
• Proof of purchase with purchase date
Please note:
Do not ship your product to our address without being prompted to do so by our service
team. The costs and risk of loss for unsolicited shipments will be borne by the sender. We
reserve the right to refuse to accept unsolicited shipments or to return the corresponding
merchandise to the sender carriage forward, that is, at the sender's expense.
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23. WARRANTY TERMS

SportPlus guarantees that the product this warranty applies to was manufactured using
high-quality materials and has been inspected with the utmost attention.
The operation and assembly of the product according to the user manual is a precondition
of this warranty. The warranty can be voided due to improper use and/or improper
transport of the product.
The warranty period is two years beginning on the date of purchase. If the product you
have purchased is defective, please contact our service team within 24 months from the
date of purchase. Excluded from the warranty are:
• Damage due to external force.
• Interference, repairs or alterations by amateurs and by persons who have not been
authorized by us.
• Failure to observe the user manual.
• If the afore-mentioned warranty terms are not met.
• If the defect was caused by improper use or maintenance, neglect or accidents.
• Wear and consumables – such as bearings and pads – are also excluded from the
warranty.
• This product is intended for private use only. There is no warranty for commercial use.
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