User Interface Problems - McAfee WebShield e500 Installationshandbuch

User interface problems

This section contains solutions to problems that you can encounter when
trying to configure the appliance through its user interface.
I cannot access the "Log on" page
Check the following:
• The appliance is turned on and its software is running, indicated by the
power LED being lit (on the control panel, see
disk drive LEDs being off (see
• You have used https (not http) in the URL field of your web browser.
Ensure that your browser supports Secure Sockets Layer (SSL) v3.0
encryption and that it is enabled.
• The management computer (the computer you are using to manage the
appliance) does not have the appliance configured as its proxy. If you have
a proxy between the management computer and the appliance, the proxy
must be configured with the appliance as its handoff host.
• If you are remotely connected to the appliance (across the network)
through the LAN1 port (see
Installation Guide
– The computer that you are using has a working connection to your
network, and that it can reach the same subnet to which the
appliance is connected.
– You have used the new IP address that you have configured for the
LAN1 port, in the URL field of your web browser. If you have not
disabled or deleted the default IP address 10.1.1.108, try using
that IP address (https://10.1.1.108).
The appliance's IP address must be suitable for the subnet to which
the appliance is connected. If it is not, attempt to use the default IP
address and, if that fails, try a direct management connection; see
Step 4 on page 29.
NOTE: You can only obtain a direct management connection
through the LAN2 port if you are using the appliance in proxy
mode and you have not disabled the LAN2 port
page 37).
C
on page 14).
A
on page 16), ensure that:
H
Installation Guide — English
on page 15) and the hard
(Step 17 on
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