Troubleshooting; Hardware Problems - McAfee WebShield e500 Installationshandbuch

Installation Guide — English

Troubleshooting

Hardware problems

This section contains solutions to problems that you can encounter when
installing and running the appliance. See
problems.
The appliance is not receiving power
Check the following:
• The appliance is connected properly to a working power outlet, using the
supplied power cord.
• Both the power supply switch and the power button are in their ON
positions; see
The power supply switch is on the back of the unit (see
The power button is on the control panel on the front of the unit (see
page
If the appliance is still not receiving power, check the power outlet by
connecting it to other equipment. If the power outlet is working, there is a
problem with the appliance or its power cord. Contact your supplier.
The appliance is not receiving traffic from my network
Check the following:
• The appliance is turned on and its software is running, indicated by the
power LED being lit (on the control panel, see
disk drive LEDs being off (see
• The network cables you are using are undamaged and connected properly
to the appliance's ports and your existing network equipment. If you have
not used the blue cables supplied with the appliance, ensure that the cables
are Cat 5 (Category 5) UTP straight-through (uncrossed) network cables.
• You have connected the LAN2 port to your existing network equipment,
if you are using the appliance in transparency mode.
If the appliance is still not receiving network traffic, check the network cables
and the network ports on your exiting network equipment. If the cables and
ports are working, there is a problem with the appliance. Contact your
supplier.
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Step 6 on page
15).
page 63 for solutions to user interface
31.
C
on page 14).
A
McAfee WebShield e500 Appliance version 2.5
on page 16).
E
C
on page 15) and the hard
on