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Customer Support; Technical Support - MOTU MIDI Express XT Handbuch

8-port midi interface / patchbay mit smpte
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muted the system exclusive sensing on the DX7
input cable. (The input cable LED will continue to
flicker even when system exclusive is muted.) Refer
chapter 8, "MIDI-Daten stummschalten" (page 49)
for information about muting system exclusive
data.
When I try to send system exclusive data through
the Express XT, it doesn't get sent properly.
Try switching to the front panel preset called
Direct. This is a mode in which the XT does no
MIDI data processing at all. See "Direct Connect"
on page 100.
I can't successfully complete sample transfers with
my Akai S900 or S950 sampler.
You need to place the MIDI Express XT in Direct
mode. See "Direct Connect" on page 100.
My JLCooper FaderMaster (or other MIDI device)
behaves strangely when I send it MIDI data from
the MIDI Express XT.
You might need to defeat running status on the
output cable to the device. See "Running Status" on
page 100.
PREVENTING CATASTROPHE
Keep your MTP/Express Console master disk locked
(write-protected) at all times by sliding the tab on
the back of the disk open so that light can be seen
through the rectangular aperture. We recommend
that you use the master disk only as a resource from
which to make working copies. Should your copy
become damaged, you will always be able to go
back to the master disk for a fresh working copy.
TROUBLESHOOTING
Troubleshooting is always simplest and most
effective when the exact problem can be specified
clearly and concisely. If you are surprised by an
error message or by seemingly erratic behavior in
the console or Express XT, take a moment to jot
down the relevant details: exactly what the error
message said (including any error ID numbers),
what actions were done on-screen just before the
problem occurred, what kind of file you were
working with, how you recovered from the
problem, and any unusual conditions during the
occurrence of the problem. This may not enable
you to solve the problem at once, but will greatly
aid in isolating the problem should it reoccur.
If the problem you are encountering seems
inconsistent, try to determine what the necessary
pattern of actions is that will cause it to occur.
Genuine bugs in application software like the
MTP/Express Console are almost always consistent
in their manifestation: the same set of actions
under the same conditions invariably brings about
the same results. Determining the exact cause of a
bug often requires experiments which replicate the
problem situation with one factor changed:
starting the program from a different disk drive,
restarting the Macintosh with a system folder
containing different versions of the System File and
the Finder, restarting the MIDI Express XT, etc.

CUSTOMER SUPPORT

We are happy to provide customer support to our
registered users. If you haven't already done so,
please take a moment to complete the registration
card in the front of the manual and send it in to us.
When we receive your card, you'll be placed on our
mailing list for free software updates and other
information.
REPLACING DISKS
If your MTP/Express Console disk becomes
damaged and fails to provide you with fresh copies
of the MTP/Express Console, our Customer
Support Department will be glad to replace it.

TECHNICAL SUPPORT

Registered users who are unable, with their dealer's
help, to solve problems they encounter with the
Express XT may contact our technical support
department in one of the following ways:
105

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