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Troubleshooting

Other minor faults, which you can rectify yourself.
Machine operation
Display is dark:
X The machine is in «OFF» mode. No error. To activate
the display press any button.
The machine cannot be switched on, display
remains dark even after pressing a button:
X Check whether the mains power is switched on at the
wall and the plug is in.
X Check whether all the fuses are intact or the safety
switch has tripped.
X Mains blockage, generally at noon. Operate the
machine after the mains blockage has ended.
The machine does not start:
X The Start button has not been pressed.
X Start time preselection has been set. Only starts at the
preselected start time.
Loading door cannot be opened:
X Programme not yet finished.
X «Rinsing stop» selected. No error; see chapter
«Washing/Ending the programme with rinsing stop».
X Mains blockage or appliance defect: see below.
Open the door in the event of a power failure
or machine defect as follows:
X Check that the drum is standing still.
X Turn off the water tap
X Switch off the mains power supply.
X Carry out emergency emptying (see chapter
«Cleaning and Maintenance»).
X Pull on the door opener (emergency opening).
X The door will open.
47
Washing and washing result
Detergent residue in the detergent drawer:
 Damp or clumpy detergent: Dry the detergent drawer
before adding detergent. Use dosing aids for compact
or liquid detergents. Add the detergent to the dosing
aid and put it in the drum with the laundry.
 The divider for liquid detergent has been pressed
down: Move the divider to the position for powder
detergent
 Viscous conditioner will remain in the compartment
Remedy: Dilute the viscous conditioner with approx.
100ml water and fill it in the compartment
Attention: Do not exceed the mark «max». If required,
clean the conditioner compartment cover and the siphon
(see chapter «Cleaning and Maintenance»).
Water not visible during wash:
 No error! The water is below the visible level in the
machine.
Laundry does not get clean:
X Laundry was soiled more heavily than expected.
X Stain removal before washing.
X Select the maximum permitted temperature for the
fabric.
X Select a stronger wash programme.
X Dose detergent sufficiently according to the manufac-
turer's data.
Detergent residue on the washing:
X This is not due to poor rinse performance of your
washing machine, but insoluble residues found in a few
phosphate-free detergents, which tend to be deposited
as pale specks on laundry.
X Remedy: dry and brush off or repeat the whole rinse
process immediately. Use liquid detergent and wash
programmes with a higher water level (Easy care).
Activate the extra rinse function.
Grey residue (soap scum) on the washing:
X The normal amount of detergent is not always suffi-
cient for soiling from ointments, fats or oils, increase the
amount for the next wash.
Remedy: select the maximum permitted temperature for
the fabrics.
Grey stains on the washing:
X These stains may be caused by cosmetics or fabric
softener and may have appeared on the laundry outside
the machine before washing.
Remedy: some stains can be washed out after soaking in
liquid detergent.
The laundry is hard and/or like a board:
X If the laundry is dried in the air after washing, use a
conditioner for the next wash. Or dry the laundry in a
tumble drier.
Drum and tank are dirty (e.g. scraps of paper,
oil):
X Tissues or similar objects have not been removed from
the laundry before washing. Clean drum and tank with
the wash programme «Coloureds 60°C» (without laun-
dry and detergent, but with increased water level during
washing and rinsing).
.
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