Rma-Contact - Faytech 7 capacitive Bedienungsanleitung

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RMA-
CONTACT
Contact, RMA-service
Support Europe: +49 (0) 551 82098660
Global Support: +86 755 89580612
Support North America: +1 720 251 4158
Support E-Mail: support@faytech.com
Homepage: www.faytech.com
RMA service:
If you think your faytech product has a defect please always contact us directly. Our trained after sales service
specialists can help you resolve your problems. Please check the manual and our frequently asked questions before
contacting us – you will usually find an answer to your question. If there is a defect you can request an RMA number
(Return Merchandise Authorization) at
Please attach in the contact e-mail/fax your invoice and what problems you are experiencing. In reply, you will
receive an e-mail/fax with your RMA number and additional information. For accessories like cables, adapters or
power supplies which are not working, we can usually send you a replacement before receiving the damaged goods.
For a defective product, we try to check and solve the problem within 3 days after receipt. Make sure that shipping
has been paid before sending goods back to us. We do not accept postage due packages at our service centers.
Anything received with postage due will be returned to you without any testing or resolution. Within the first 30
days after you buy a new faytech product, we will refund your shipping costs for returned products. For the rest of
the warranty period, we will pay the shipping costs for any repaired or replaced items that we ship back to you.
For support outside of China, we work with local representatives / local service partners together who may work on
our behalf in our name. On request, more information can be obtained at the above contact information.
Webpage of RMA: https://rma.faytech.com/en/
support@faytech.com
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or via fax at +86-755- 89580613 (Chinese fax-number).
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