Troubleshooting - Faytech 7 capacitive Bedienungsanleitung

The Hardware tab gives information about the design
of the faytech touch display and the firmware used.
The About tab gives information about the touch
driver version as well as information about the
developer of the software.
T
ROUBLESHOOTING
No picture or bad picture

check if power supply is properly connected
and working (green LED on the power supply)

when new graphic card drivers were installed,
the BIOS screen is under certain
circumstances adjusted and there is no boot
screen seeable. Wait a minute or two to make
secure e.g. Windows loaded. The same may
happen when an external monitor is
connected to the system.

check if the green LED on the TPC/Kiosk is on.

connect an external keyboard via USB and
check wether the Num Lock LED illuminates
(press Num Lock on the keyboard). When it
lits, there is usually only a misaligned BIOS
setting. Turn off the TPC, reboot and presse
then DELETE so often that you are sure that
you are in the BIOS. When you can not see
anything please connect an external monitor
or try to do the following blind:
o Press F3 Enter F4 Enter. The system
reboots, you should have a picture
again
o The important graphic settings as
follows:
Chipset → North Bridge

LVD: Enabled

LVD Panel Type: Physical Resolution of the
panel (1024×600，18Bit，60Hz)
When none of the above points help there should be
a hardware defect - e.g. maybe because of
transportation internal cables become lose (even that
faytech normally double fixes cables). Please contact
faytech´s servive.
System directly enters BIOS, also after reboot
No SSD or the internal SSD has bad connection. Please
insert a SSD/HDD or double check the right fit of the
SSD/HDD in the case.
Touch function is not exact or e.g. mirrored
Please download faytech´s Touch Panel manual or
check the actual version on the Driver-DVD to receive
information about faytech´s Touch Panel and Touch
Controller. In most cases, a recalibration of the touch
panel helps. For capacitive Touch Panels a calibration
just has to be done one time, for resistive Touch Panel
for best usage it is recommended to do that every 3 to
5 months.
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