Ordering Non-Warranty Replacement Parts; Ordering Warranty Replacement Parts; Returning Warranty Defective Parts; Placing Orders - DeVilbiss SleepCube Gebrauchsanleitung

17. Ordering and Returning Parts

DV54/DV53 and DV5HH
A. Ordering Non-Warranty Replacement
Parts
Order non-warranty parts and literature from your distributor
or, if you have a DeVilbiss account, from DeVilbiss Customer
Service. To expedite the process, be prepared to provide the
following information:
• Account and ship-to numbers
• Ship-to address
• Part numbers and/or
descriptions
B. Ordering Warranty Replacement Parts
Order warranty parts from your distributor or, if you have a
DeVilbiss account, from DeVilbiss Customer Service through
the Return Material Authorization process. To expedite the
process, be prepared to provide the above information, along
with the following:
• How and where the product was being used
• A detailed description of the problem associated with
warranty replacement item
All warranty replacement orders require the return of the
defective part to DeVilbiss.
C. Returning Warranty Defective Parts
ALL DEFECTIVE PARTS, WHICH ARE STILL UNDER WARRANTY,
MUST BE RETURNED TO THE FACTORY IN SOMERSET, PA
WITHIN 30 DAYS AFTER SHIPMENT OF THE REPLACEMENT
PARTS. AN INVOICE WILL BE ISSUED IF THE DEFECTIVE PARTS
ARE NOT RECEIVED WITHIN THIS PERIOD.
D. Placing orders
Orders may be placed by calling
• Customer Service
• Warranty Parts- USA
• Canada 905-660-2459
• International Department
Before returning parts or units to the factory, call the DeV-
ilbiss Healthcare Customer Service Department at 800-
338-1988 or 814-443-4881 to obtain a return authorization
number. Include in the package a note indicating the return
authorization number along with your company name,
address, phone number, and account number. The return
authorization number should also be written on the outside
of the package.
• Quantity required
• Unit catalog number
• Unit serial number
800-338-1988
800-338-1988
814-443-4881
EN
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LT-2026