Troubleshooting And Service - Loop Clk01 Gebrauchsanweisung

6. Troubleshooting and Service

Repairs are only to be performed by authorized service personnel. Garrison
diagrams, component part lists, descriptions, calibration instructions, or other information to eligible service
personnel to repair parts that are repairable by service personnel only.
CAUTION: When returning units for repair or service, always follow the shipping instructions
provided by the customer service representative.
Problem
Service Error on
the display with
a number.
Shipping Lock
screen on the
display.
Charging base power indication
does not turn on
The handpiece OLED display
screen does not turn on, when
the Mode button is pressed.
The OLED display screen does
not respond to the buttons.
The battery gauge level on the
handpiece is red.
The handpiece has not been
used for a long time and now it
cannot be turned on.
Service Error during calibration.
Temperature Warning Icon is
displayed when trying to begin
a cure.
Loop is excessively hot to
™
the touch.
The dental material does not
cure completely.
Cure takes more time than
selected amount.
Possible Solution
Loop has failure detection built in and records issues. If a service error is
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observed during use, start the procedure again. If the service error continues
to occur, contact customer service. The error number is useful to authorized
service personnel.
Note: The Loop equipment/system is not field repairable.
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The Loop handpiece is in a locked state for shipping. Check that the green
™
power indicator on the charging base is lit and place the handpiece in the
charging base to automatically unlock the handpiece. If the problem persists,
contact customer service.
Check that you are properly connected to a working electrical outlet and that
the cables are secure. If the problem persists, contact customer service.
Check that the green power indicator on the charging base is lit and
place the handpiece in the charging base. If the display does not turn on
immediately, contact customer service.
Check that the green power indicator on the charging base is lit and
place the handpiece in the charging base. If the display does not turn on
immediately, contact customer service.
Check that the green power indicator on the charging base is lit and place
the handpiece in the charging base until the gauge is green. If the gauge is
not green within 4 hours, contact customer service.
There is not enough charge in the battery to turn on the handpiece. Place the
handpiece in the charging base to charge the battery.
Clean the lens and calibration surface. If you use a barrier sleeve, check
that the Protective Barrier Sleeve Setting is ON. If you do not use a barrier
sleeve, check that the setting is OFF. If the service error persists, contact
customer service.
The Loop handpiece has a predictive, automated temperature control to
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prevent the surface of the handpiece from reaching unsafe levels. It will not
activate a cure if the selected time and irradiance setting would cause the
surface of the Loop to become too hot. This prevents the cure process
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from being interrupted. If the Temperature Warning Icon is displayed, wait
for the device to cool or select a lower time and/or irradiance setting before
trying to start the cure again. If the service error persists after the Loop
reached ambient temperature, contact customer service.
Loop monitors functional use and temperature to avoid harmful
™
temperatures. After a long cure, the tip can become warm to the touch.
After taking the handpiece off the charging base, the battery area can be
warm to the touch. If the temperature is too hot to touch, remove the battery
immediately and contact customer service.
Increase time or irradiance for the specified depth of cure according to the
manufacturer's instructions.
Hold tip of wand closer to target during cure. When the wand is further away,
it will adjust the power to a safe limit and add time.
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will make available on request circuit
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has
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