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4
Troubleshooting
Problem
Solution
The user password is
When the user password is not available, the device has
not available.
to be reset to its factory settings in order to regain ac-
cess to the Web interface. The password can be found
on the last page of this manual and is also displayed on
then controller.
Signal strength of the
Î Use the device in another location.
WLAN too low.
The VBus
®
The status LED is
If all network settings are changed, it might occur that the
green although no con-
status LED is not able to signal this change.
nection is available.
Î Restart the device.
No connection to the
Î If the device is connected via WLAN and LAN and if
Web portal is possible.
one of the connections is then disconnected, restart
the device.
Î Use one connection type only.
Problem
Solution
The device is
Check the following points in order to find and eliminate
not found by the
the error.
DeviceDiscoveryTool.
Î Check if the power supply to the device is established.
Î Check if the network cable is properly connected at
both ends!
Î Alternatively check the WLAN connection.
Î Check if the firewall software of the computer inhibits
the connection to the device.
Î Switch off the firewall software and use the Device-
DiscoveryTool to find the device.
Î When the device has been found, the firewall software
has to be reconfigured.
Î Activate the firewall software!
Î Check if an IP address is assigned to the device.
An IP address has to be assigned to the device by a router.
30
cable can be extended to up to 50 m.
5
Ordering software
For an expense allowance of EUR 50,-, a DVD containing the source code and
the compiler scripts of the open source applications and libraries can be ordered.
Please send your order to:
RESOL – Elektronische Regelungen GmbH
Heiskampstraße 10
45527 Hattingen
GERMANY
Please name the version number of the firmware in your order. It can be found in
the Web interface, main menu About, submenu General, bottom area (e.g.: "1.0
(200805241128)"). Per order, only one version number can be named.
The source code and the compiler scripts of the open source applications and
libraries can also be downloaded free of charge.
In order to download the source codes and compiler scripts from the Web inter-
face of the device, proceed as follows:
1. In the Configuration main menu, select the General submenu.
2. Under Firmware update, click Download firmware.
Besides the firmware, source codes and compiler scripts of the open source appli-
cations and libraries are downloaded.
The firmware can also be downloaded from the RESOL website. Besides the firm-
ware, source codes and compiler scripts of the open source applications and li-
braries are downloaded.
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