Alde Compact 3030 Gebrauchsanweisung Seite 50

10. Troubleshooting
Always start by checking any error messages. When an error occurs in the system, the cause is
shown on the control panel. They are only shown when the panel's status screen is active.
Boiler will not start on gas (Gas Failure)
NOTICE
If the heating system has not been in operation for a long time, or if the gas tank has been replaced,
it may take longer than normal to start the boiler.
• Run out of LPG?
• Is the main tap fully open?
• Check that the right LPG type is used for the prevalent outdoor temperature. Using butane at
temperatures below +10 °C is unsuitable. Use propane instead.
• Check that the 12 V fuse for the boiler is intact.
• Check that there is a 12 V electricity supply to the boiler (> 11 V);
the actual voltage can be read from the service menu.
• Check that the exhaust hose is firmly mounted between the boiler and flue, and that it is not
damaged or clogged by foreign objects, condensation or water. The exhaust hose consists of two
hoses, one inner and one outer.
• Check that there is nothing clogging/obstructing the passage of exhaust to the flue.
• Check that the gas pressure is correct. This can be done by lighting all the burners on the gas stove,
then starting the boiler on gas. If the flames on the stove get smaller, there is a problem with the gas
pressure.
• If the boiler has not been used for some time, or if the gas bottle is new, it can take a little longer to
light the boiler than normal. Try restarting the boiler.
• If DuoControl/MonoControl with Crash sensor are installed, check that they have not tripped.
If none of the above help, contact Alde Service Partner.
Electric heater will not work satisfactorily
WARNING
Fire/explosion risk
A 230 V power supply carries a risk of electrical accidents. Never attempt to service electrical
cartridges yourself.
• Check that the fuse for the boiler is intact.
• Check that there is a 12 V electricity supply to the boiler (> 11 V);
the actual voltage can be read from the service menu.
• Check that 230 V is truly being supplied to the boiler. Long and/or weak connection cables cause
higher voltage drops. The voltage may also be lower under certain conditions, e.g. if the power pole
at the campsite delivers less than 230 V voltage; even a slight deviation from 230 V results in high
power loss of the boiler.
• Check that the selected power level on the panel is high enough, see section 6.5 Energy sources.
• If fitted, check that the load monitor (option) is properly installed and set to a voltage equivalent to
the electrical pole's circuit breaker.
If none of the above help, contact Alde Service Partner.
Poor or no heat (circulation in the system)
• Check that the circulation pump symbol is visible on the status screen when heating is needed.
• Check that the circulation pumps are working.
• Check that the heating system is ventilated.
50