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16 Warranty conditions -
Scheppach 20V IXES series
Revision date 11/07/2023
Dear customer,
our products are subject to strict quality checks. However,
if a product does not function perfectly, we deeply regret
this and ask that you contact our customer service at the
address specified below. We will also be glad to assist
you by telephone via the service number. The following
information is intended to help you to process and settle
your claim without any problems.
For the assertion of warranty claims, the following ap-
plies:
1. The warranty conditions govern our additional man-
ufacturer warranty services for purchasers (private
end consumers) of new products. The statutory war-
ranty claims are not affected by this warranty. This is
the responsibility of the dealer who you purchased the
product from.
2. The warranty service extends exclusively to defects
in a new product purchased by you that are based on
a material or manufacturing fault and is, at our discre-
tion, limited to the repair of such defects free of
charge or the replacement of the product (also re-
placement with a successor model, if necessary). Re-
placed products or parts shall become our property.
Please note that our products were not designed for
commercial, trade or professional use. A warranty
claim is therefore not valid if the product has been
used in commercial, trade or industrial operations
within the warranty period or has been subjected to
equivalent stress.
3. The following are excluded from our warranty ser-
vices:
– Damage to the product which was caused by non-
observance of the assembly instructions, improper
installation, non-observance of the operating in-
structions (e.g. connection to an incorrect mains
voltage or type of current) or the maintenance and
safety regulations or use of the product in unsuit-
able environmental conditions as well as by insuffi-
cient care and maintenance.
– Damage to the product caused by misuse or im-
proper application (such as overloading the prod-
uct or using non-approved tools and accessories),
penetration of foreign bodies into the product
(such as sand, stones or dust), transport damage,
use of force or external influences (such as dam-
age caused if dropped).
– Damage to the product or parts of the product
which is due to intentional, normal (operational) or
other natural wear as well as damage and/or
wearing of wear parts.
– Defects in the product which have been caused by
the use of accessories, expansions or spare parts
that are not original parts or are not used as intend-
ed.
– Products on which changes or modifications have
been made.
– Minor deviations from the target characteristics
which are irrelevant for the value and usability of
the product.
– Products on which unauthorised repairs have
been carried out, in particular by an unauthorised
third party.
– If the marking on the product or the identification
information of the product (machine label) is miss-
ing or illegible.
– Products that are very dirty and are therefore re-
fused by the service personnel.
– Claims for damages and consequential damages
are generally excluded from this warranty.
4. The warranty period is usually 5 years (12 months for
batteries/rechargeable batteries) and starts from the
date of purchase of the product. The date on the origi-
nal purchase receipt is decisive. Warranty claims must
be made immediately after becoming aware of them.
The assertion of warranty claims after expiry of the war-
ranty period is excluded. The repair or replacement of
the product does not result in an extension of the war-
ranty period, nor does this service initiate a new warran-
ty period for the product or for any installed spare parts.
This also applies when using an on-site service. The
product concerned is to be cleaned and returned to the
service centre together with a copy of the purchase re-
ceipt, which must include the date of purchase and the
product designation. If a product is sent in incomplete
without the complete scope of delivery, the missing ac-
cessories will be charged / deducted in value if the
product is exchanged or in the event of a refund. Par-
tially or completely dismantled products cannot be ac-
cepted as a warranty claim. In the event of an unjusti-
fied complaint or if outside the warranty period, the pur-
chaser shall generally bear the transport costs and the
transport risk. Please report a warranty claim in ad-
vance to the service centre (see below). It is general-
ly agreed upon that the defective product will be re-
turned to the service address given below with a brief
description of the fault by organised return or, in the
case of repair outside the warranty period, with suffi-
cient postage, taking the appropriate packaging and
shipping guidelines into account.
Please note that your product (depending on the
model) will be free of all operating materials when
returned for safety reasons. The product sent to our
service centre must be packaged in such a way that
damage to the product under complaint is avoided
during transport. After successful repair / replacement,
we will send the product back to you free of charge. If
products cannot be repaired or replaced, a sum up to
the purchase price of the defective product may be re-
funded at our own discretion, taking into account any
deduction for wear and tear. These warranties are only
for the benefit of the original private purchaser and can-
not be assigned or transferred.
5. Extension of the warranty period to 10 years:
Scheppach offers an additional warranty extension of
5 years on products of the Scheppach 20V series.
Thus, the warranty period for these products totals 10
years. Batteries / rechargeable batteries, battery char-
gers and accessories are excluded from this. You can
claim this warranty extension by registering your
Scheppach product from this range at https://garan-
tie.scheppach.com no later than 30 days from the
date of purchase. After registering online successfully,
you will receive confirmation for the item-related war-
ranty extension.
www.scheppach.com
GB | 27
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