What Can I Do In Case Of Failure Of Pairing - eta AURUM PRO Gebrauchsanleitung

• If the automatic connection does not
10
start after that (step 11 below), click
„Confirm hotspot".
• Wait for a while until all three steps
11
of the pairing procedure have been
performed correctly.
• In the end, the application will inform
12 you about successful pairing.
• Click to go to the application to „Done".

WHAT CAN I DO IN CASE OF FAILURE OF PAIRING?

General recommendations
• It is necessary to have an active home Wi-Fi network with a sufficiently strong signal;
• Have a sufficiently charged battery in the vacuum cleaner (at least 30 %);
• Check whether the Wi-Fi network settings and the smart device operation system correspond to the defined requirements;
• If the vacuum cleaner has been already paired and at present it is in OFFLINE mode (is disconnected from a
Wi-Fi network), you have to remove it from the account first. After it, log out from the account; consequently restart the
vacuum cleaner and your phone (preferably, the WI-FI router, too), log in again and repeat pairing procedure
Mobile phone/tablet
• Make sure that your phone during pairing is connected to the same Wi-Fi network to which you want to pair
the vacuum cleaner itself (the same SSID);
• Use only smart devices with supported versions of the Android and IOS operation systems.
• Keep your smart device close to the vacuum cleaner during pairing (within 2 m).
• Communication between the vacuum cleaner and mobile phone may be disturbed by some programs (for example,
VPN, firewall, etc.), which you use in your phone. Switch-off these programs during pairing procedure;
• Try pairing with another phone to exclude problems in this phone;
• Use only on a 2.4 GHz Wi-Fi network.
• Use a high-quality Wi-Fi router, which covers for a certainty your house with a sufficiently strong signal.
• Verify that the vacuum cleaner is in reach of the Wi-Fi signal;
• The Wi-Fi network name (SSID) should contain signs a-z and 0-9 (don't use diacritical signs such as „_, -, *, @, +-
or "gap"!).
• In some cases, network oscillation causes a conflict (disturbance) with other WI-FI networks in the surrounding,
which work on the same or similar frequencies. If it is not technically demanding for your, try to set transmission of
the Wi-FI router with automatic switching-over of channels, or to set any non-conflict channel (to identify the state
of your Wi-Fi network in your home, you may use different Wi-Fi analyzers, which are available for free for the both
platform, Android and iOS).
• Complications can be also caused by a non-standard solution of network elements in your home or some types of
routers. To avoid such the problems, you may try to create on your mobile device (on which, however, you don't use
the application!) so called „hotspot", the Wi-Fi network of which will be used for temporary pairing of the devices and
verifying correct function of the robot.
Wi-Fi router
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