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7 Troubleshooting
Cannot connect to the
Wi-Fi network.
Timed cleaning feature
does not operate
The vacuum cleaner
consumes
power
while it is in the
charging dock
Failure List
When the robot vacuum cleaner switches to the error position, the illuminated home
button on the upper body starts to blink red and gives an audible warning. Follow the
audible warning to resolve the fault.
Audible Warning
Error 1: Battery error. Please refer to
the manual or the application.
Error 2: Wheel error. Please refer to the
manual or the application.
Error 3: Side brush error. Please refer
to the manual or the application.
Robot Vacuum / User Manual
1. Wi-Fi signal is weak. Make sure that the Wi-Fi signal in
the location of the robot vacuum cleaner is strong.
2. There is a cutoff in Wi-Fi connection. Please reset Wi-
Fi, download the latest mobile application and try again.
3. Password is not entered correctly.
4. The router used is a model that operates in 5G frequen-
cy band (this robot vacuum supports the 2.4G frequen-
cy band only).
Charging level is low. Timed cleaning can only be started
when the charge level is higher than 20%.
The vacuum cleaner consumes very little amount of
power while it is in the charging dock; this feature allows
to keep the battery performance in the best level.
Solution
• Battery temperature is very high or very
low. Wait until the battery temperature
reaches the normal values (0 °C~40
°C/32 °F~104 °F).
• Please check for any foreign material
stuck in the wheels and restart the va-
cuum cleaner.
• Please check for any foreign material
stuck in the side brush and restart the
vacuum
65 / EN
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