Troubleshooting; Error Messages - Sentiotec MySentio WiFi Montage- Und Gebrauchsanweisungen

Instructions for installation and use

8. Troubleshooting

8.1. Error messages

The following table describes the possible faults and their causes. Further infor-
mation and assistance can be found in the sentiotec help centre at:
sentiotec.zendesk.com/hc/de
Also note the error messages of your sauna control unit.
Description
Cannot connect
WiFi connection is interrupted
during setup
Cannot connect
or
WiFi connection terminates
during setup
WiFi is not connected
after power failure
Control LED of the WiFi dongle
does not light up
Control LED of the WiFi dongle
lights up, but still no function
Error codes: e.g.: 7,2,1 (=A,B,C)
A: WiFi status
B: WiFi connection status
C: AWS connection status
Cause/remedy
Make sure that the WiFi network to be
connected is sufficiently strong.
The network name cannot contain any
special characters.
The name of the WiFi network
contains inadmissible characters.
The WiFi module requires access to
port 8883 (secure MQTT), which must
be opened in the firewall. Additional-
ly, there must be access for Network
Time Protocol (NTP) servers. Also
check that other ports are not blocked,
especially 443, 8443 and 8883.
Switch the power supply of the sauna
control unit off and on again, check
the LED on the WiFi module.
Check whether power is reaching
the WiFi dongle via the socket on
the sauna control unit.
Check that software version of
your controller is compatible.
7: WiFi status – AP_RUNNING
2: WiFi connection status – the phone
is not maintaining a connection to
the WiFi module.
1: AWS connection status – AWS con-
nection interrupted, check the internet
and ports of the router.
p. 19/20
EN