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WARRANTY – REGISTRATION
If you purchased directly from Gtech, your details are already registered and
your 2-year warranty will start automatically.
If you purchased from an authorised Gtech retailer, please register your
warranty within 3 months. You will need to provide proof of purchase to
support any claim(s) against your warranty.
Visit www.gtech.de.com/produktregistrieren to register your product and
ensure that we have all the information required to provide you with quick and
efficient support. You will need your product's serial number.
WARRANTY – TERMS AND CONDITIONS
If your product is within its warranty and has a fault that cannot be resolved from the troubleshooting section or online
support, please do the following :
• Contact the Gtech Customer Care team who will go through any troubleshooting with you to identify the fault.
• If your fault can be resolved by a replacement part, this will be sent to you free of charge.
• Following troubleshooting, if your product needs to be replaced, we will arrange collection of your faulty product for
inspection, and delivery of a replacement product free of charge.
Your product is guaranteed against material or manufacturing faults for 2 years from the date of purchase (or the delivery
date if this is later) subject to the following terms and conditions:
SUMMARY
The guarantee becomes effective at the date of
purchase (or the date of delivery if this is later).
If a product is repaired or replaced during the
warranty period, the warranty period is not
started again.
• You must provide proof of delivery/purchase
before any work can be carried out on the
product. Without this proof, any work carried
out will be chargeable. Please keep your
receipt or delivery note.
• All work will be carried out by Gtech or its
authorised agents.
• Any parts which are replaced will become
the property of Gtech.
• The repair or replacement of your product
is under guarantee and will not extend the
period of guarantee.
• The guarantee provides benefits which are
additional to and do not affect your statutory
rights as a consumer.
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WHAT ISN'T COVERED
Gtech does not guarantee the repair or replacement of a product as a
result of:
• Normal wear and tear (e.g. blade)
• Use of consumables
• Accidental damage, faults caused by negligent use or lack of care and
maintenance, misuse, neglect, careless operation or handling of the
product which is not in accordance with operating manual.
• Blockages. Please refer to the operating manual for details of how to
unblock your product.
• Use of the product for anything other than the normal domestic
household purposes.
• Use of parts and accessories which are not Gtech genuine components.
• Faulty installation (except where installed by Gtech)
• If it is modified in any way.
• Repairs or alterations carried out by parties other than Gtech or its
authorised agents.
• Purchasing your product from an unofficial third party (i.e not from
Gtech or an official Gtech retailer.
• If you are in doubt as to what is covered by your guarantee, please
contact the Gtech Customer Care team. Email : support@gtech.
de.com
International orders are subject to a delivery charge for both faulty and
non faulty products.
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