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What to do if...

Your washing machine is equipped with various automatic safety and feedback functions. They enable failures and needed
maintenance to be detected and indicated accordingly.
These failures are frequently so minor that they can be removed within a few minutes.
Problem
The washing machine does not turn on.
The wash cycle does not start.
The washing machine does not fill with water
(the message "h2o" is shown on the display).
"Beep" sound every 5 seconds.
The washing machine loads and drains water
continuously.
The washing machine does not drain or does
not spin.
The washing machine vibrates excessively
during the spin cycle.
The washing machine leaks water
The machine is locked and the display flashes,
indicating an error code (e.g. F-01, F-..).
Too much foam is formed.
Door is locked, with or without failure
indication, and the programme does not run.
Possible causes / Solutions:
• The plug is not inserted into the electrical outlet, or not enough to make
contact.
• There has been a power failure.
• The door is not fully closed.
• The "ON/OFF" button has not been pressed.
• The "Start/Pause" button has not been pressed.
• The water tap is not open.
• A "Start delay" has been set.
• The machine is in DEMO mode.
• Check if the display shows "dOn".
• The water intake hose is not connected to the tap.
• The hose is bent.
• The water tap is not open.
• The mains water supply has been shut off.
• There is not enough pressure.
• The "Start/Pause" button has not been pressed.
• The drain hose has not been installed at 65 to 100 cm from the ground.
• The end of the drain hose is immersed in water.
• The drain connector on the wall does not have an air vent.
• If the problem persists after having performed these checks, close the water
tap, shut off the washing machine, and call the After-sales service. If the
dwelling is located on one of the uppermost floors of a building, a siphon
effect can sometimes occur, thus causing the washing machine to load and
drain water continuously. Special anti-siphon valves are available on the
market to prevent these types of problems.
• The programme does not include the draining function: with certain
programmes it must be activated manually.
• The drain hose is bent.
• The drain line is obstructed.
• At the time of installation, the drum was not properly unblocked.
• The washing machine is not level.
• The washing machine is squeezed between furniture and the wall.
• The water intake hose has not been tightened properly.
• The detergent dispenser is clogged.
• The drain hose has not been properly fastened.
• Shut off the machine, disconnect the plug from the outlet, and wait about 1
minute before turning it back on.
• If the problem persists, call the After-sales service.
• The detergent is not compatible with the washing machine (it must bear the
wording "for washing machines", "for hand washing and washing machines",
or something similar).
• The dosage was excessive.
• Door is locked in case of power breakdown. Programme will continue
automatically as soon as the mains is available again.
• Washing machine is in a standstill. Programme will continue automatically
after the origin of the standstill does not persist anymore.
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