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The robot cannot charge or return to the
charging base.
The robot does not work properly.
The robot emits a strange noise during
cleaning.
The robot does not clean efficiently or
dust leaks from the robot.
The robot could not connect to Wi-Fi.
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There are too many obstacles near the
charging base, relocate the charging base to
an area free of obstacles.
Clean the charging terminals.
Make sure the power switch is turned on.
The robot is too far away from the charging
base, place it closer and try again.
There is very little free space around the
charging base. Make sure the charging
terminals are clean.
Turn the robot off, switch it off and turn it on
again.
Once the robot is turned on and has left the
charging base, hold down the Back home
button on the robot until it beeps. Immediately
after, let go the button and press it again until
the robot beeps again. This way the robot will
be restarted.
The main brush, side brush or omnidirectional
wheel may have foreign matters tangled, stop
the robot and clear it up.
The dust tank is full. Empty it and clear the
high-efficiency filter if it is blocked.
The high-efficiency filter is blocked, clear it.
The main brush is tangled with foreign matter,
please clear it up.
The Wi-Fi signal is poor. Make sure the Wi-Fi
signal is correct.
The Wi-Fi connection is unstable. Reset the
router, check if there are any App updates and
try again.
Make sure your device's mobile data are
deactivated to improve the binding process.
The robot did not carry out the scheduled
cleaning task.
The robot does not return to the charging
base after spot cleaning or after changing
starting position.
The robot does not resume cleaning.
The robot is always offline.
Connection between the mobile phone
and the robot failed.
Main brush error
Left wheel error
Right wheel error
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Check if the robot is in Night mode and switch
mode. The robot does not carry out scheduled
cleaning cycles under this mode.
Make sure the robot is connected to the
network, it will not be able to carry out
scheduled cleaning tasks without being
connected.
The robot will map and calculate a new route
after operating under spot cleaning or after
having changed its starting position.
If the charging base is very far away from
the robot, it will not be able to charge back
automatically. Put the robot back on the
charging base manually.
Make sure the robot is not in Sleep mode, it
will not resume cleaning under this mode.
It won't resume cleaning when it is placed
manually on the charging base.
Make sure the robot is successfully connected
to the network and always in the range
covered by the Wi-Fi signal.
Make sure the robot and the charging base
are in an area with good Wi-Fi signal, reset
the router and try connecting them again.
Make sure there are no foreign objects
entangled in the main brush. If there are,
clean the brush.
Make sure there are no foreign objects
entangled or blocking the left wheel. If there
are, clean the wheel.
Make sure there are no foreign objects
entangled or blocking the right wheel. If there
are, clean the wheel.
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