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QUE S TI O N S A N D A N SW ER S
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QUESTION
ANSWER
The ice cream
•
You did not touch the START/PAUSE button
does not freeze.
•
Does the mixture contain alcohol? Too much was added, or too
early.
GB
•
Be careful to ensure air circulation around the machine. We
recommend a minimum distance of 10 cm between appliance
and adjacent items/the wall.
The stirring tool
•
Check if the stirring tool is properly fitted onto the shaft. If the
does not move.
shaft doesn't move either, please contact a Solis service center.
The lid does not lock.
•
The stirring tool and ice cream container are not properly positi-
oned – ensure the handles of the container are inserted into the
grooves in the container chamber and the stirring tool is fixed to
the shaft.
The ice cream dessert
•
The mixture was too warm when added into the ice cream con-
is not frozen in stated
tainer.
time.
•
Different ingredients and quantities affect freezing time. Ingre-
dients such as eggs or alcohol require a little more time.
The ice cream contai-
•
Ingredients may have spilt over the container's side into the con-
ner can not be remo-
tainer chamber. Turn off the machine and let the ice cream melt
ved after preparation.
for 10 to 20 minutes. Remove container and clean the inside of
the container chamber.
The ice cream should
•
Remove finished ice cream from the container, place in an air-
be harder.
tight container and put in freezer for 1 to 2 hours or as long as
it takes for ice cream to reach desired hardness.
128
QUESTION
ANSWER
Can I not add hard
•
We recommend adding hard ingredients at the end of the pre-
ingredients directly to
paration. Note: Often ingredients like fruits wont't be integrated
the ice cream mixture?
when added too early.
My ice cream machi-
•
The built-in compressor is mounted on special rubber feet to
ne seems to vibrate
minimize noise and vibration during use. When no cooling is
briefly.
necessary, the compressor will automatically turn off and small
vibrations could occur for 1 – 2 seconds. This is absolutely nor-
mal.
The control panel does
•
The child safety lock is activated as soon as you touch the
not work.
START / PAUSE button. Touching the START / PAUSE button
again deactivates the child safety lock.
Ice cream is not cooled
•
To increase compressor life, a self timer is built in. Please allow
although compressor
5 minutes for the compressor to reactivate.
is on.
My ice cream has many
•
Some desserts have a higher water content which will make the
ice crystals in it. Why?
mixture more icy.
When I get my ice
•
Homemade ice cream always is harder than bought ice cream,
cream from the freezer
as it contains less air. We recommend taking the ice cream out
it is very hard. Why?
of the freezer 5 to 10 minutes before serving.
Can I put the ice cream
•
We do not recommend placing the ice cream container in the
container into the
freezer. The ice cream will freeze solid in the container and be
freezer?
very difficult to remove. Please never use any sharp or metal
tools to remove ice cream from the container, as this might
scratch the surface.
GB
129
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