Maintenance; Troubleshooting; Service Information - OHAUS V31XH202 Bedienungsanleitung

Valor 3000 Series Scales

5. MAINTENANCE

5.1 Troubleshooting

The following table lists common problems and possible causes and remedies.
If the problem persists, contact Ohaus or your authorized dealer.
Symptom
Cannot turn on
Poor accuracy
Cannot calibrate
Cannot access mode
Cannot access unit
Err 8.1
Err 8.2
OVER
UNDER
Err 9
REF Err
LOWrEF

5.2 Service Information

If the troubleshooting section does not resolve or describe your problem, contact
your authorized Ohaus service agent. For service assistance or technical support in
the United States call toll-free 1-800-526-0659 between 8.00 AM and 5:00 PM
EST. An Ohaus product service specialist will be available to provide assistance.
Outside the USA, please visit our web site, www.ohaus.com to locate the Ohaus
office nearest you.
TABLE 5-1. TROUBLESHOOTING.
Possible Cause
No power to scale
Improper calibration • Unstable
environment
Unstable environment • Incorrect
calibration weight
Mode not enabled
Unit not enabled
Pan has load during power on
Pan was removed prior to power on Install pan and re-zero.
Weight on pan exceeds capacity
Pan was removed during weighing
Factory calibration data corrupted
Reference Weight is too small
Reference Weight is too low for
accurate percent weighing.
Remedy
Verify connections and voltage.
Perform calibration • Move scale to
suitable location
Move the scale to suitable location •
Use correct calibration weight
Enter menu and enable mode
Enter menu and enable unit
Remove weight from pan and re-zero.
Remove weight from the pan
Re-install pan
Contact Ohaus or an authorized service
agent • Perform service calibration
Use larger sample
Continue to weigh with less accurate
results
EN-9