Troubleshooting - ecofort ecoQ 9L Betriebsanleitung

TROUBLESHOOTING

Problem
The unit does not work.
Poor performance.
Too Noisy.
The device does not dehumidify.
The dehumidifier works, but relative
humidity is still high.
The windows were clear and now
condensation has returned.
I cannot remove the condensation
from my windows, even in
"Continuous" or "Laundry" mode.
Dehumidifier is blowing out warm air.
Knocking noise coming from the
dehumidifier.
Water not draining down the hose.
Dehumidifier leaks water onto the
floor.
Machine not switching off the heater
when desired humidity is reached.
On pressing power off fan still works
for about 2-3 minutes and switches
off.
Unit stops after 8 hrs.
Heater stops every 15 minutes.
Note: when the fault cannot be solved by the solutions above, please visit the ecofort support center:
for updated troubleshootings and customer service contact.
80
Possible Cause
1. Water tank displaced or full.
2. Room temperature is too high or air-outlet is covered.
3. Power is abnormal.
1. Filter is dirty
2. Door & windows are open
3. Air-inlet or out-let is blocked.
1. Unit is not placed on even surface.
2. Filter is blocked.
The relative humidity in the room where the dehumidifier is
operating is too low.
1. The place is too large. This dehumidifier can dry up to about
a small five bedroom house.
2. There are too many sources of moisture. Bathing, washing,
drying clothes and cooking all puts moisture into the air.
3. Paraffin or Calor gas heating can add too much moisture
into air.
The outside air temperature has dropped significantly and the
windows are colder.
The surface temperature of the windows is too low for a
dehumidifier to prevent condensation. Common with single
glazed windows or poorly insulated houses when the outside
air temperature drops below 0°C.
The dried air is passes over a heating element before it is
blown into the room as part of the dehumidification process.
Motor wheel is low on lubrication or dirt may have enter the
motor ball bearings.
Hose is fitted for continuous drainage but the water still goes
into the tank. Negative air pressure in the tuberoom is pulling
the water back into the dehumidifier overflow
Usually means that the dehumidifier is not on a level surface or
that the filter has not been cleaned often enough and dirt has
fallen into the internal tray dehumidifier.
Temperature and relative humidity sensor is unable to read the
correct readings.
Unit is drying internally before going in off mode
Unit is cooling down. Will restart after 30 minutes if humidity is
higher than set target.
In continuous mode if humidity is < 35%. Will resume normal
operation mode if humidity>35%
Solution
1. Check water tank placement or empty water tank.
2. Lower room temperature or clear air outlet.
3. Contact an electrician to perform a repair.
1. Clean the filter.
2. Close door & windows.
3. Clean air-inlet & air-outlet.
1. Place the machine on the flat surface. Add carpet or rubber
mat underneath
2. Clean the filter.
The dehumidifier dries down to the target relative humidity set
and then goes into fan only mode until the relative humidity
goes above the set point again.
1. We recommend using a dehumidifier with a greater capacity.
2. We recommend using a dehumidifier with a greater capacity.
3. Consider using an alternative heat sources
Set the dehumidifier to 40%RH or Laundry and run for longer
Keep running the dehumidifier on "Laundry" 24 hours a day
and if the air temperature outside increases the condensation
on windows may clear
This is normal and helpful especially in the cold weather,
a dehumidifier is not an air cooler. You may be used toa
compressor dehumidifier which may blow also cold air.
Run the dehumidifier in Laundry mode for two days to increase
the lubrication, if fault persists then contact the ecofort support
center.
1. Insert a 3 mm hole into the top of the tube 25 mm down from
the spout. This will introduce air into the tube and balance
out the air pressure.
2. Dirt is gather in the internal tray. May need servicing.
3. Rubber bung not placed in the internal hole beyond tank
4. If fault persists then contact the ecofort support center.
1. Check that the water bucket is not cracked by filling it with
water and placing it on kitchen paper on the kitchen side.
2. Check if filters are clean
3. If fault persists then contact the ecofort support center.
1. Clean the filter and blow the air sensor with a hover or hair
dryer on COLD setting to clear the sensor of dirt.
2. Unplug the dehumidifier for 10 minutes to reset PCB and then
turn back on.
3. If fault persists then contact the ecofort support center.
Normal operation. DO NOT INTERFERE.
Normal operation. DO NOT INTERFERE.
This ensure energy savings/ Normal operation.
DO NOT INTERFERE.
https://support.ecofort.ch