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Troubleshooting
Problem
EN
The appliance does not work.
When I use the grinder, the coffee is too weak.
When I use pre-ground coffee, the coffee is too weak.
I have set the coffee strength to 'strong' with the
STRENGTH button, but the coffee is too weak.
The filter overflows when I remove the jug from the
appliance while it is brewing coffee.
The appliance continues to drip long after the brewing
process has ended.
The coffee is not hot enough.
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Solution
Put the mains plug in the wall socket.
Make sure that the voltage indicated on the appliance corresponds to
the local mains voltage.
Fill the water reservoir with water.
Make sure the number of cups you select with the 2-10 cups button is
consistent with the amount of water in the water reservoir. Please keep
in mind that the appliance uses all the water in the water reservoir.
Use the STRENGTH button to set the coffee strength to 'strong' .
When you use coffee beans, make sure you do not press the preground
coffee button, as this switches off the grinder.
Use coffee beans of a stronger blend or flavour.
To increase the coffee strength, select a higher number of cups with
the 2-10 cups button than the number of cups you fill the water
reservoir with.
Make sure the amount of pre-ground coffee in the filter is consistent
with the amount of water in the water reservoir. Please keep in mind
that the appliance uses all the water in the water reservoir.
Use ground coffee of a stronger blend or flavour.
To increase the coffee strength, increase the amount of pre-ground
coffee or decrease the amount of water.
When the grinder is switched off, you cannot change the coffee
strength with the STRENGTH button. In this case you can only increase
the coffee strength by increasing the amount of pre-ground coffee or
decreasing the amount of water, or by using coffee of a stronger blend
or flavour.
If you remove the jug for more than 20 seconds during the brewing
process, the drip stop causes the filter holder to overflow. Also note
that the coffee does not reach its full taste before the end of the
brewing process. Therefore we advise you not to remove the jug and
pour out the coffee before the end of the brewing process.
The dripping is caused by condensation of steam. It is completely
normal that the appliance drips for some time.
If the dripping does not stop, the drip stop may be clogged. To clean
the drip stop, push it to open it and then rinse it under the tap.
If you remove the jug for more than 20 seconds during the brewing
process, the drip stop causes the filter basket to overflow.
Place the jug properly on the hotplate.
Make sure that the hotplate and the bottom of the jug are clean.
Use thin cups, because they absorb less heat from the coffee than
thick cups.
Do not use milk that comes directly out of the fridge.
Descale the appliance. See section 'Descaling' in chapter 'Cleaning and
maintenance' .
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