Motorola MTM800 FuG Installationshandbuch Seite 121

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Service Information – EIA
Appendix A
Service Information – EIA
Service orders are dealt with by two centres: European Radio Support Centre (ERSC) and European
Systems and Components Centre (ESCC). This section contains contact details to service centers in
Europe, Middle East, and Africa.
European Radio Support Centre (ERSC)
ERSC provides a remote Technical Support Service to help customers resolve technical issues and
quickly restore their systems. The centre handles service orders for subscribers and accessories. This
team of highly skilled professionals is available to the customers that have current ERSC service
agreements in place. For further information and to verify whether your current service agreement
entitles you to benefit from this service, contact your local customer support.
To contact ERSC, use the following EIA Integrated Call Center details:
E-mail: ersc@motorolasolutions.com.
Telephone: +49 (0)30 6686 1555
European Systems and Components Centre (ESCC)
ESCC provides a repair service for infrastructure equipment. Customers requiring a repair service
should contact the Customer Information Desk and obtain a Return Material Authorization number.
Unless advised otherwise, the equipment should then be shipped to the following address:
Motorola Solutions GmbH, European Systems Component Center, Am Borsigturm 130, 13507 Berlin,
Germany
E-mail: escc.admin@motorolasolutions.com.
Telephone: +49 (0)30 6686 1404
Mon – Fri, 08:00 am – 06:00 pm (CET)
Service Information
Telephone Number to EIA Integrated Call Center for Germany: 6950070204
Parts Identification and Ordering
To get help in identification of non-referenced spare parts, contact your local Motorola Solutions
Customer Care Organization.
To request replacement parts, kits and assemblies, place orders directly through your Motorola
Solutions local distribution organization or through http://emeaonline.motorolasolutions.com.
EIA Test Equipment Support
For information related to support and service of Motorola Solutions Test Equipment, contact your local
Motorola Solutions Customer Care Organization or see http://emeaonline.motorolasolutions.com.
For customers in Germany, contact the Equipment Service Group in Germany:
Telephone: +49 (0) 6128 702179
Fax: +49 (0) 6128 951046
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