Dreame R20 Benutzerhandbuch Seite 15

The vacuum charges
slowly
LED lights of the smart
multi-surface brush do
not work
Troubleshooting
If the vacuum is not working properly, the screen display will show an error message.
Please refer to the troubleshooting table to find your solution.
Error Icon Status
Flashing Red
Flashing
Orange
Flashing
Orange
Flashing
Orange
Solid Orange
Solid Red
If one of the error codes from E0 to E4 appears on the display, please contact the after-
sales service team for repair.
If the problem persists after ruling out the above two
possibilities, please contact the after-sales service department
for maintenance.
Battery temperature is too low
or too high.
LED lights are damaged.
Error Message
High-temperature
Alert
Roller brush stuck
Air Duct Blocked
Filter is expiring
Filter uninstalled
Error
15
Wait until the battery's
temperature returns normal,
then continue to use the
vacuum.
Please contact the after-sales
department for maintenance.
Solutions
Please wait and continue to use
after motor temperature is normal.
Refer to the maintenance guide
(Cleaning the Smart Multi-Surface
Brush) section to clean the fiber
material and hairs wrapped around
the brush roller.
Check whether the dust cup,
carbon
fiber rod, and smart multi-surface
brush are blocked.
Please replace the filter in time.
After replacing the filter, press and
hold the trigger switch lock for 3
seconds to reset the filter.
Ensure that the filter and pre-filter
are installed correctly.
Please contact the after-sales
department for maintenance.