TROUBLESHOOTING
No.
Malfunction
DEEBOT is not able to connect
1
to ECOVACS HOME App.
2
The map is lost.
Unable to create furniture map
3
on App.
DEEBOT Side Brush drops out
4
of place during use.
Possible Causes
Incorrect home Wi-Fi username or password entered.
DEEBOT is not within range of your home Wi-Fi
signal.
DEEBOT is not in the configuration state.
Incorrect App installed.
There is no home Wi-Fi on the Wi-Fi list.
The map might be lost if you move DEEBOT when
cleaning.
Move DEEBOT when cleaning might cause the map
to be lost.
Auto cleaning is not finished.
The Side Brush is not properly installed.
Solutions
Enter the correct home Wi-Fi username and password.
Make sure DEEBOT is within range of your home Wi-Fi signal. Try to
stay as close to the Wi-Fi signal as possible.
Press the Reset Button to connect DEEBOT to your phone by
Bluetooth. If failed, please press the Reset Button and
via ECOVACS HOME App.
Please download and install ECOVACS HOME App.
1. Check if the Wi-Fi name contains special characters. Please do not
use special characters like ! @#&¥%/\ .
2. Do not use a 5Ghz network.
Move DEEBOT to the front of the Station to retrieve the map.
Find the restored map in the Map Management and tap "Use This Map"
to retrieve it. You can lock the map in the ECOVACS HOME App.
If this problem persists after trying the above solutions, please restart
mapping.
During cleaning, do not move DEEBOT.
Make sure DEEBOT automatically return to the Station after cleaning.
Make sure the Side Brush clicks into place.
to connect
33 EN