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A warranty claim is therefore not valid if the product
has been used in commercial, trade or industrial oper-
ations within the warranty period or has been subject-
ed to equivalent stress.
3. The following are excluded from our warranty ser-
vices:
– Damage to the product which was caused by non-
observance of the assembly instructions, improper
installation, non-observance of the operating in-
structions (e.g. connection to an incorrect mains
voltage or type of current) or the maintenance and
safety regulations or use of the product in unsuit-
able environmental conditions as well as by insuffi-
cient care and maintenance.
– Damage to the product caused by misuse or im-
proper application (such as overloading the prod-
uct or using non-approved tools and accessories),
penetration of foreign bodies into the product
(such as sand, stones or dust), transport damage,
use of force or external influences (such as dam-
age caused if dropped).
– Damage to the product or parts of the product
which is due to intentional, normal (operational) or
other natural wear as well as damage and/or
wearing of wear parts.
– Defects in the product which have been caused by
the use of accessories, expansions or spare parts
that are not original parts or are not used as in-
tended.
– Products on which changes or modifications have
been made.
– Minor deviations from the target characteristics
which are irrelevant for the value and usability of
the product.
– Products on which unauthorised repairs have
been carried out, in particular by an unauthorised
third party.
– If the marking on the product or the identification
information of the product (machine label) is miss-
ing or illegible.
– Products that are very dirty and are therefore re-
fused by the service personnel.
– Claims for damages and consequential damages
are generally excluded from this warranty.
4. The warranty period is usually 5 years (12 months
for batteries/rechargeable batteries) and starts from
the date of purchase of the product. The date on the
original purchase receipt is decisive. Warranty claims
must be made immediately after becoming aware of
them. The assertion of warranty claims after expiry of
the warranty period is excluded. The repair or replace-
ment of the product does not result in an extension of
the warranty period, nor does this service initiate a
new warranty period for the product or for any in-
stalled spare parts. This also applies when using an
on-site service. The product concerned is to be
cleaned and returned to the service centre together
with a copy of the purchase receipt, which must in-
clude the date of purchase and the product designa-
tion. If a product is sent in incomplete without the
complete scope of delivery, the missing accessories
will be charged / deducted in value if the product is ex-
changed or in the event of a refund.
22 | GB
Partially or completely dismantled products cannot be
accepted as a warranty claim. In the event of an un-
justified complaint or if outside the warranty period,
the purchaser shall generally bear the transport costs
and the transport risk. Please report a warranty
claim in advance to the service centre (see below).
It is generally agreed upon that the defective product
will be returned to the service address given below
with a brief description of the fault by organised return
or, in the case of repair outside the warranty period,
with sufficient postage, taking the appropriate packag-
ing and shipping guidelines into account. Please note
that your product (depending on the model) will
be free of all operating materials when returned
for safety reasons. The product sent to our service
centre must be packaged in such a way that damage
to the product under complaint is avoided during
transport. After successful repair / replacement, we
will send the product back to you free of charge. If
products cannot be repaired or replaced, a sum up to
the purchase price of the defective product may be re-
funded at our own discretion, taking into account any
deduction for wear and tear. These warranties are on-
ly for the benefit of the original private purchaser and
cannot be assigned or transferred.
5. Extension of the warranty period to 10 years:
Scheppach offers an additional warranty extension of
5 years on products of the Scheppach 20V series.
Thus, the warranty period for these products totals 10
years. Batteries / rechargeable batteries, battery char-
gers and accessories are excluded from this. You can
claim this warranty extension by registering your
Scheppach product from this range at https://garan-
tie.scheppach.com no later than 30 days from the
date of purchase. After registering online successfully,
you will receive confirmation for the item-related war-
ranty extension.
6. In order to submit your warranty claim, please con-
tact our service centre.
Preferably, please use our form on our homepage:
https://www.scheppach.com/de/service
Please do not send us any products without first
contacting and registering with our service centre.
Contacting our service centre first is mandatory to
claim these warranty promises. Warranty claims
must be made before expiry of the warranty period
within 14 days of discovery of the defect. For this pur-
pose, the original purchase receipt and, if necessary,
confirmation of the item-related warranty extension
are required.
7. Processing time - We normally process complaint
consignments within 14 days of receipt at our service
centre. If, in exceptional cases, the processing time
mentioned is exceeded, you will be informed in good
time.
8. Wear parts are generally excluded from the war-
ranty! - Wear parts are: a) supplied, attached and/or
installed batteries / rechargeable batteries as well as
b) all model-dependent wear parts (i.e. belts, saw
blades, tool attachments, grinding discs, filters, carbon
brushes etc., see operating manual).
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