What Can I Do In Case Of Failure Of Pairing - eta MASTER 2 PRO Gebrauchsanleitung

7
• If the automatic connection does not start after
that (step 8 below), click
• Wait for a while until all three steps of the
8
pairing procedure have been performed
correctly.
• In the end, the application will inform you
9
about successful pairing.
• Click to go to the application to „Done".
• It is necessary to have an active home Wi-Fi network with a sufficiently strong signal;
• Have a sufficiently charged battery in the vacuum cleaner (at least 30 %);
„Confirm hotspot".
• Check whether the Wi-Fi network settings and the smart device operation system correspond to the defined requirements;
• If the vacuum cleaner has been already paired and at present it is in OFFLINE mode (is disconnected from a
• Make sure that your phone during pairing is connected to the same Wi-Fi network to which you want to pair
• Use only smart devices with supported versions of the Android and IOS operation systems.
• Keep your smart device close to the vacuum cleaner during pairing (within 2 m).
• Communication between the vacuum cleaner and mobile phone may be disturbed by some programs (for example,
• Try pairing with another phone to exclude problems in this phone;
• Use a high-quality Wi-Fi router, which covers for a certainty your house with a sufficiently strong signal.
• Verify that the vacuum cleaner is in reach of the Wi-Fi signal;
• The Wi-Fi network name (SSID) should contain signs a-z and 0-9 (don't use diacritical signs such as „_, -, *, @, +-
• In some cases, network oscillation causes a conflict (disturbance) with other WI-FI networks in the surrounding,
• Complications can be also caused by a non-standard solution of network elements in your home or some types of

WHAT CAN I DO IN CASE OF FAILURE OF PAIRING?

General recommendations
Wi-Fi network), you have to remove it from the account first. After it, log out from the account; consequently restart the
vacuum cleaner and your phone (preferably, the WI-FI router, too), log in again and repeat pairing procedure
Mobile phone/tablet
the vacuum cleaner itself (the same SSID);
VPN, firewall, etc.), which you use in your phone. Switch-off these programs during pairing procedure;
Wi-Fi router
or "gap"!).
which work on the same or similar frequencies. If it is not technically demanding for your, try to set transmission of
the Wi-FI router with automatic switching-over of channels, or to set any non-conflict channel (to identify the state
of your Wi-Fi network in your home, you may use different Wi-Fi analyzers, which are available for free for the both
platform, Android and iOS).
routers. To avoid such the problems, you may try to create on your mobile device (on which, however, you don't use
the application!) so called „hotspot", the Wi-Fi network of which will be used for temporary pairing of the devices and
verifying correct function of the robot.
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