Ikea Guarantee - IKEA MAGEBO 105-570-55 Bedienungsanleitung

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9. IKEA guarantee

How long is the IKEA guarantee valid?
This guarantee is valid for five (5) years from the original date of
purchase of your appliance at IKEA. The original sales receipt, is required
as proof of purchase. If service work is carried out under guarantee, this
will not extend the guarantee period for the appliance.
Who will execute the service?
Contact nearest IKEA store.
What does this guarantee cover?
The guarantee covers faults of the appliance, which have been caused
by faulty construction or material faults from the date of purchase
from IKEA. This guarantee applies to domestic use only. The exceptions
are specified under the headline "What is not covered under this
guarantee?" Within the guarantee period, the costs to remedy the fault
e.g. repairs, parts, labour and travel will be covered, provided that the
appliance is accessible for repair without special expenditure. Replaced
parts become the property of IKEA.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is
covered under this guarantee. If considered covered, IKEA will then, at
its sole discretion, either repair the defective product or replace it with
the same or a comparable product.
What is not covered under this guarantee?
● Normal wear and tear.
● Deliberate or negligent damage, damage caused by failure
to observe operating instructions, incorrect installation or by
connection to the wrong voltage, damage caused by chemical or
electrochemical reaction, rust, corrosion or water damage including
but not limited to damage caused by excessive lime in the water
supply, damage caused by abnormal environmental conditions.
● Consumable parts including batteries and lamps.
● Non-functional and decorative parts which do not affect normal
use of the appliance, including any scratches and possible colour
differences.
● Accidental damage caused by foreign objects or substances and
cleaning or unblocking of filters, drainage systems or soap drawers.
● Damage to the following parts: ceramic glass, accessories, crockery
and cutlery baskets, feed and drainage pipes, seals, lamps and lamp
covers, screens, knobs, casings and parts of casings. Unless such
damages can be proved to have been caused by production faults.
● Repairs not carried out by our appointed service providers and/or an
authorized service contractual partner or where non-original parts
have been used.
● Repairs caused by installation which is faulty or not according to
specification.
● The use of the appliance in a non-domestic environment i.e.
professional use.
● Transportation damages. If a customer transports the product to his
home or another address, IKEA is not liable for any damage that may
occur during transport. However, if IKEA delivers the product to the
customer's delivery address, then damage to the product that occurs
during this delivery will be covered by IKEA.
● Cost for carrying out the initial installation of the IKEA appliance.
However, if an IKEA appointed Service Provider or its authorized
service partner repairs or replaces the appliance under the terms
of this guarantee, the appointed Service Provider or its authorized
service partner will reinstall the repaired appliance or install the
replacement, if necessary.
How country law applies
The IKEA guarantee gives you specific legal rights, which cover or exceed
all the local legal demands. However these conditions do not limit in any
way consumer rights described in the local
Area of validity
For appliances which are purchased in one EU country and taken to
another EU country, the services will be provided in the framework of
the guarantee conditions normal in the new country. An obligation to
carry out services in the framework of the guarantee exists only if the
appliance complies and is installed in accordance with:
● the technical specifications of the country in which the guarantee
claim is made;
● the Assembly Instructions and User Manual Safety Information.
AFTER SALES for IKEA appliances
Please don't hesitate to contact IKEA to:
● make a service request under this guarantee.
● ask for clarification on functions of IKEA appliances.
To ensure that we provide you with the best assistance, please read
carefully the Assembly Instructions and/or the User Manual before
contacting us.
How to reach us if you need our service
The IKEA after sales customer service centre will assist you on the phone
with basic trouble shooting for your appliance at the time of service call
request. Please see the IKEA catalogue or visit www. ikea.com to find
your local store phone number and opening time.
In order to provide you a quicker service, please also always refer to
the IKEA article number (8 digit code) placed on the rating plate of
your appliance.
SAVE THE SALES RECEIPT!
It is your proof of purchase and required for the guarantee to apply.
The sales receipt also reports the IKEA name and article number (8 digit
code) for each of the appliances you have purchased.
Do you need extra help?
For any additional questions not related to After Sales of your appliances
please contact your nearest IKEA store call centre. We recommend you
read the appliance documentation carefully before contacting us.
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