General Terms And Conditions Of Service; Manufacturer's Guarantee - EOS Scent Trophy Montage- Und Gebrauchsanweisungen

General Terms and Conditions of Service

I. Scope
Unless otherwise agreed in writing in a specific case, these terms
and conditions of service shall apply to service operations, includ-
ing examining and repairing complaints. All our existing or future
legal relationships shall be governed solely by the following
terms and conditions of service. Our recognition of any conflicting
terms and conditions of the Ordering Party shall be conditional
upon our having given our express written consent to their appli-
cability. We hereby expressly object to any terms and conditions
of the Ordering Party contained in its General Terms and Condi-
tions of Business or order confirmation. If order confirmations
or deliveries are accepted without reservation, this shall not be
deemed to constitute recognition of such terms and conditions.
Any ancillary agreements or amendments must be confirmed in
writing.
II. Costs
The Ordering Party shall bear the following costs in connection
with the service operation:
De-installation/installation and electrical works (connection /
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disconnection).
Transportation, postage and packaging.
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Function testing and troubleshooting including inspection
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and repair costs.
There shall be no third-party billing.
III. Obligations / Ordering Party's coopera-
tion
The Ordering Party shall provide free-of-charge assistance to the
manufacturer in carrying out the service operation.
By an accepted warranty claim the manufacturer shall provide the
required replacement parts to the Ordering Party free of charge.
IV. Service visit by the manufacturer
In the event that it is essential that a manufacturer employee
carry out the service operation on site, this must be agreed in
advance. Where the main reason for the service call is not the
fault of the manufacturer, any costs incurred shall be recharged to
the Ordering Party after the service visit and shall be paid as per
agreed payment terms.
V. Liability
The manufacturer shall assume liability in accordance with the
currently applicable statutory regulations. The packaging for all
of our products is designed for the shipping of individually packed
goods (pallet). We expressly point out that our packaging is not
suitable for individual shipments via parcel post. The manufac-
turer shall accept no liability for damage incurred as a result of
improper packaging in an individual shipment.
VI. Manufacturer's Guarantee
The manufacturer's guarantee shall apply only in the event that
installation, operation and maintenance have been carried out in
accordance with the manufacturer's specifications contained in
the installation instructions and instructions for use.
The guarantee period shall commence from the date on which
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proof of purchase is provided and shall be limited, in principle,
to 24 months.
Guarantee services shall be performed only if the original
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proof of purchase relating to the equipment can be presented.
Any and all guarantee claims shall become void if modifica-
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tions are made to the equipment without the manufacturer's
express consent.
Any guarantee claim shall likewise become void in the case
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of defects that arise due to repairs or interventions made by
unauthorized persons or due to improper use.
In the case of guarantee claims, the serial and article numbers
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must be indicated together with the product name and a
meaningful description of the fault.
This guarantee shall cover defective equipment parts, with the
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exception of usual wear parts. Wear parts are, among others,
lamps, glass parts, heating elements and sauna stones.
Only original replacement parts may be used within the war-
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ranty.
Service visits by outside companies shall require a written or-
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der to be issued by our service department.
The equipment in question shall be sent to our service depart-
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ment by the Ordering Party and at its expense.
Electrical installation and connection works in the event of
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service or replacement shall be carried out at the Customer's
expense and shall not be borne by the manufacturer.
Complaints in respect of our products shall be reported to the
responsible authorized dealer and shall be exclusively handled
via the latter.
The manufacturers General Terms and Conditions of Business,
which can be found at www.eos-sauna.com/agb, shall apply in
addition to the foregoing terms and conditions of service.
As of 08/2018
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