Troubleshooting Wi-Fi - Atag HI21471 Gebrauchsanweisung

Troubleshooting

Troubleshooting Wi-Fi

Symptom
Wi-Fi icon not shown
Wi-Fi setup failed
Home network is not displayed
during the connection setup
process.
Cooking hob is shown
disconnected on the mobile app
Other Wi-Fi issue
Firmware update process failed.
42
Possible cause
Wi-Fi disabled
Home network issues.
Home network is not on 2.4
GHz, the network is hidden, or
signal strength is too weak.
Wi-Fi is disabled or Home
network issues.
Different causes.
Internet connection lost or
power supply terminated.
Solution
The hob must be switched off,
then touch the on/off key
hold it for 5 seconds.
Check that your home network
signal is strong and internet
connection is working.
Please check the network
settings. Ensure a 2.4 GHz and
visible network. If the signal is too
weak, try to move the network
router closer.
Ensure the Wi-Fi is enabled, and
internet connection of your home
network is working. Repeat the
connection setup if needed.
First disable and enable again
the Wi-Fi. Ensure internet
connection of your home network
is working. Repeat the
connection setup if needed.
Further troubleshooting available
on www.connectlife.io or contact
the service department.
Ensure the power supply is not
terminated and a stable internet
connection before retrying again.
If failed again, contact the
service department.
and