Technical Support; Service Adress; Troubleshooting; I Can't Get An Internet Connection With My Sim Card - Werock Scoria M240 Betriebsanleitung

Scoria M240 User Manual

Technical support

For the most up-to-date information about this product (documentation, technical specifications, system
requirements, compatibility information, etc.), visit www.werocktools.com
This manual contains simple troubleshooting instructions. In case of complete failure or serious damage,
please contact your distributor, sales representative or customer support if you need further assistance.
Before calling, please have the following information ready:
- Product serial number
- Connected periphery
- Complete problem description
- The exact wording of error messages
In addition, free technical support from our service staff and developers is available every working day. We
are always ready to provide you with assistance for application requirements or specific information on the
operation of our products. So please do not hesitate to call us or send us an e-mail.
Helpful Resources
General overview page of the WEROCK support: https://www.werocktools.com/support/
Online portal for technical support and repair requests: https://www.werocktools.com/technical-support/
Download drivers, software, manuals and other product-related files:
https://www.werocktools.com/support/downloads/

Service adress

WEROCK Technologies GmbH
Kallhardtstr. 20
75173 Pforzheim
Deutschland
Tel.: +49-7231-4709405-13
Mail EMEA Region: contact.emea@werocktools.com
Mail andere Regionen: contact@werocktools.com
www.werocktools.com

Troubleshooting

This section provides information on how to deal with unwanted behavior of your Scoria A10X device. If a
problem is not addressed at this point, contact support. They will be happy to assist you.

I can't get an Internet connection with my SIM card

Make sure you are within range of a cell tower from your provider. If you are connected to the provider, but
the Internet does not work, it may be that, depending on the provider, that the mobile data and the access
point "APN" still need to be configured. To do this, proceed as follows:
1. Open the system settings
2. Navigate to "Network & Internet
3. Now tap on Data usage and activate "Mobile data traffic" if this is not yet active.
4. Now navigate one step back and tap on Mobile Network and then on "Access Points" or "Access Point
Names".
5. Tap the plus button in the top right corner to add a new APN profile.
6. Fill in the fields with the information you got from your provider.
7. To save the settings, tap the three dots on the top right and tap "Save".
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