Common Problems - Cleanfix S170 Navi Bedienungsanleitung

Common problems

Problem description
Unable to boot
Unable to start cleaning
Unable to recharge
Abnormal behavior
There is an abnormal noise during
cleaning
Declining in cleaning ability or dust
falling out of the machine.
Unable to connect Wi-Fi
Cleaning paused / does not
continue
Cannot return to the dust collector
after spot cleaning or changing the
position
Unable to charge
Scheduled cleaning does not work
The machine is always offline.
The mobile phone cannot pair the
device.
Solution
• The battery is low, please manually put the robot back to the dust collector for recharging before using it.
• The ambient temperature is too low (less than 0° C) or too high (higher than 40° C).
• The battery is low, please put the robot back to the dust collector to recharge manually before using it.
• There are too many obstacles near the dust collector. Please place the dust collector in an open area.
• The main unit is being too far away from the dust collector. Please try to place the main unit near the dust
collector.
• Reboot it after shutdown.
• The roller brush, side brush or left/right wheel may be wrapped with foreign objects, please clean them
after shutdown.
• The dust container is full, please empty it.
• HEPA-Filter is blocked, please clean or replace it.
• The roller brush is wrapped by foreign objects, please clean it.
• The Wi-Fi signal may not be good, please make sure the machine is in an area with optimal Wi-Fi signal
coverage.
• The Wi-Fi connection may be abnormal, please reset your Wi-Fi, download the latest app and try to
connect it again.
• Please confirm that the machine is not in the "do not disturb mode", it will not continue to clean in this
mode.
• Recharging the machine manually or placing it back to the dust collector will lead the machine not to
continue cleaning at previous position.
• After spot cleaning or a major relocation, the robot will regenerate the map.
• If the dust collector is too far away, it may not be able to recharge automatically. Please place it back to
the dust collector manually.
• Make sure that there is enough free space around the dust collector and that the charging contacts are
not are dirty.
• Please confirm that the device is connected to a network.
• If it is not, you cannot synchronize the scheduled cleaning task.
• Please ensure that the machine is successfully connected to a network and is always within the Wi-Fi
coverage.
• Please make sure that the dust collector and the machine are within the Wi-Fi coverage and the signal is
optimal. Follow the instructions to reset the Wi-Fi and then pair it again.
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